Strategy and Operations Lead
New York City, NYFull-timePosted 1w agoStill listed 3 days ago
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At a glance
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Job overview
Torch Dental seeks a hands-on Strategy & Operations Lead to execute strategic initiatives for existing and new products. The role partners with the Head of Strategy and Operations and cross-functional teams across Product, Engineering, Operations, and Sales. The lead will support commercialization of the company’s revenue cycle management product and help identify, launch, and scale products as Torch expands into new markets.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Strategy & Operations Lead
Location: New York City Reports to: Head of Strategy and Operations
About Torch Dental
Torch Dental is a high-growth startup on a mission to empower healthcare providers starting with the $100B+ dental market. Our core product is a dental supply Marketplace that modernizes dental supply procurement with transparent pricing and a seamless online purchasing experience across thousands of dental practices. We’re now building an AI Revenue Cycle Management solution to transform how dental practices get paid. Insurance claims today involve significant manual work across follow up, payment posting, and reconciliation. We believe much of that work can be automated, and we’re building the product to make that possible.
Torch has raised $50M+ from premier investors like Bessemer Venture Partners, American Express, Health Velocity Capital and Felicis. We are a mission-driven team dedicated to solving tangible problems for small business owners. We prioritize customer obsession and a bias for action, fostering a collaborative culture where every professional is encouraged to take ownership and deliver meaningful impact.
Role Overview
We are looking for a hands-on Strategy & Operations Lead to execute strategic initiatives related to Torch’s existing and new product offerings. You will partner directly with our Head of Strategy and Operations, and an elite cross-functional team to deliver transformative solutions that solve the most important challenges facing our customers and industry. You will work closely across Product, Engineering, Operations and Sales teams. You will have the potential for rapid growth and leadership opportunities as we scale to thousands more practices across new markets.
Responsibilities
Managing Strategic Projects related to pricing, monetization and customer segmentation related to RCM and future potential products
Support the commercialization of our RCM product by working closely with customers and our engineering and product teams
Complete Research and Analysis on new markets, customers segments and products
Drive 0 to 1 Innovation with new products and doing the precursor work on where to focus on next
Drive 1 to 10 Scaling with new products and setting up functional teams for clear ownership, ways of working and metrics tracking as new products scale
Define Metrics & Success with clear KPIs based on customer data then advocate for continuous improvement
Requirements
• 4+ years of work experience, with a demonstrated track record of success at top tier tech startups, big tech, finance or consulting firms.
• History of experience in applying critical thinking and analytical skills to business and strategy problems.
• Strong communication and stakeholder management skills, with comfort managing relationships and negotiations with external stakeholders.
• High attention to detail and ability to not only simplify and improve complex systems but also scale change across the team.
• Ability to structure and define requirements for ambiguous problems for yourself and more junior team members.
• A “can do” attitude with a focus on customer empathy and service, recognizing that no job is too small to be important for our customers.
• Deep skills and experience analyzing data to help root-cause problems, make decisions and set goals.
• This role is in person, in New York City.
Compensation and Benefits
- Generous equity package
• Comprehensive medical, dental, and wellness benefits
• 401(k)
• Flexible PTO and family leave
• Opportunities for rapid advancement and input at the highest organizational levels
How this job compares
Set against the 2,115 open Business Operations jobs on Olive Jobs, counted November 2, 2026.
- Pay
- This postingNot listed
- New York median$140–195K/yr220 salary ranges
- US median$20–28/hr124 hourly ranges
- Openings
- Olive Jobs lists 300 open Business Operations jobs in New York and 2,115 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Google14 open
- salesforce.com, inc.14 open
- DoorDash12 open
- Experience
- This posting asks for at least 4 years of experience; Business Operations postings that state a minimum ask for 6 years at the median (1,733 postings).
- Education
- 491 of the 2,115 open Business Operations jobs (23%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 2, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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