Leader in Training

Position Summary The Leader in Training (LIT) is a developmental leadership position designed to prepare high-performing team members for advancement into management roles. Working under the guidance of Shift Managers and store leadership, the LIT supports daily operations, leads team members, delivers exceptional guest experiences, and develops the skills necessary to effectively manage shifts and business operations. This role combines hands-on leadership responsibilities with structured training in team development, operational excellence, and business management. Leadership & Team Development • Lead by example through outstanding service, professionalism, and adherence to company standards. • Assist in directing, motivating, and supporting team members during shifts. • Support the onboarding and training of new employees. • Provide coaching, guidance, and constructive feedback to team members. • Foster a positive, respectful, and productive work environment. Operations Management • Support daily opening, mid-shift, and closing procedures. • Assist with shift deployment, team positioning, and labor management. • Monitor operational efficiency and address issues promptly. • Ensure compliance with safety, food quality, cleanliness, and company standards. • Assist with inventory controls and waste reduction initiatives. Guest Experience • Consistently deliver and model exceptional customer service. • Resolve guest concerns professionally, respectfully, and promptly. • Ensure team members provide a positive and memorable guest experience. • Monitor service quality and support achievement of performance goals. Management Development • Shift planning and execution • Team coaching and accountability • Labor and productivity management • Cash handling and financial controls • Inventory management and ordering procedures • Performance management and conflict resolution • Participate in leadership development and training programs. • Prepare for future promotion into a Shift Manager or equivalent leadership position. Qualifications • Demonstrated leadership potential and a strong work ethic. • Excellent communication and interpersonal skills. • Ability to thrive in a fast-paced environment and make sound decisions under pressure. • Strong organizational, problem-solving, and time management skills. • Consistent attendance and performance record. • Willingness to learn, grow, and assume increased responsibility. Success Measures • Consistently models company values and leadership behaviors. • Successfully leads daily shift operations with minimal supervision. • Demonstrates growth in management competencies and decision-making ability. • Maintains high standards of guest satisfaction, team engagement, and operational execution. • Completes all required training milestones and demonstrates readiness for advancement into a management position.