Senior Product Owner – Menu Management System Digital Catering Solutions

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

Delta Air Lines is seeking a creative and driven team member with a passion for travel, employee and customer experience, and design to join our team. Delta Onboard Service (OBS) is leading an effort to transform culinary design by building a new, industry leading, end to end operational culinary design tool which will be used by in-house and external culinary chefs and commercial teams to design a highly curated onboard dining experience for our customers.

We are looking for a dynamic, strategic, and experienced Senior Product Owner to assist our team with these transformational efforts. The Senior Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.

The Senior Product Owner will work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back-office Teams, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.

The Senior Product Owner – Menu Management System Digital Catering Solutions position is based in Atlanta, GA.

Primary Functions:

• Own product strategy and roadmap for assigned capabilities,ensuring alignment with Delta's catering transformation objectives and customerexperience goals

• Define and track business outcomes, KPIs, and successmetrics to ensure delivery of measurable value.

• Leverage customer feedback, operational insights, andperformance metrics to prioritize investments, refine requirements, and guideproduct strategy.

• Influence cross-functional teams and senior stakeholders toalign priorities, drive decisions, and achieve desired business outcomes.

• Develop a strong understanding of system integrations, dataflows, APIs, and operational processes to effectively prioritize and guidesolution development.

• Partner with stakeholders to define requirements andfeatures through process mapping and business analysis, translating businessneeds into functional requirements.

• Elicit, document, and refine use cases that support featuredevelopment and implementation.

• Lead backlog refinement and actively participate in Scrumceremonies, prioritizing work based on business value, implementation effort,confidence, and strategic alignment.

• Partner effectively with Delta IT (architects and engineers)and third-party vendors to translate business needs into scalable technicalsolutions.

• Define success criteria and metrics of new products/releasesand perform post-implementation analysis

• Partner with business stakeholders to support changemanagement, user adoption, training, and successful rollout of newcapabilities.

• Work collaboratively to ensure functionality seamlesslyintegrates through Flight Attendant and customer-facing channels whiledelivering expected value

• Identify and proactively manage product risks, dependencies,and trade-off decisions to ensure successful delivery of business outcomes.

• Communicate and coordinate with key stakeholders across theorganization to share priorities, product roadmap, and key learnings

What you need to succeed (minimum qualifications)

• Build strong working relationships with coworkers, customers(internal and external), partners, and company leadership

• Bachelor's degree and 7-10 years of relevant business,operations, technology, or product experience, including at least 5 years in aProduct Owner, Product Manager, Business Analyst, or Agile delivery role

• Experience working in Agile delivery environments andpartnering with technology teams

• Must be self-motivated, intellectually curious, and resultsoriented, capable of meeting or exceeding deadlines

• Must have strong attention to detail, the ability to workautonomously, and manage multiple requests with varying timelines

• Strong analytical and problem-solving skills with theability to leverage data to drive decision-making.

• Demonstrated ability to manage multiple priorities anddeliver results in a fast-paced environment.

• Must possess strong written and oral communication skills

• Experience using product management and collaboration toolssuch VersionOne, Mural, Aha, or similar platforms

• Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to work inthe United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree. Preferred major in Technology, Business,Management Information Systems

• 5-8 years of Product Owner experience in Agile environments,including experience coaching, mentoring, or leading teams in Agilemethodologies.

• Experience working in an Agile environment and has writtenfeatures and user stories

• Working knowledge of tools like Agility One (VersionOne) andAha

• Experience in at least one commercial or operations functionsuch as In Flight, Reservations, Airport Customer Service, Digital, or Sales

• Experience leading large-scale digital transformationinitiatives involving multiple business and technology stakeholders.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here