AV/VTC Technician

Job Description

A client is seeking a full-time Unified Communications Subject Matter Expert. This role combines hands on technical troubleshooting with leadership, process improvements, and a strong focus on customer service & quality.

Responsibilities

• Serve as the SME on Conference room operations
• Manage hardware lifecycle tasks including tracking, light maintenance, and inventory.
• Serve as Teams SME / ADHOC Support & License monitoring
• Proactive research and evaluation of new technology, processes or initiatives to expand or enhance the usage and delivery of AV/VTC services
• Provide Follow-up trainings post IC improvements with client or end-user
• Conference Room Facilitator (Client Interaction & Support)
• Onsite maintenance (within scope, major PMI’s submit Service Tickets)
• Develop & Maintain Checklist Documentation
• Maintain Weekly reporting documentation
• Vendor relations and meeting preparation
• CRS Admin/ Documentation Support: i.e. service tickets, pricing, quotes, etc
• Troubleshoot and resolve escalated technical issues or submit service tickets as needed
• Conduct analyses, optimize functionality, evaluate A/V services and resolve delivery issues
• Organize, prioritize, and assist with daily technical support
• Provide comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose and troubleshoot system malfunctions and defects.
• Assist with device imaging, deployment, updates, and basic repairs.
• Help maintain IT equipment inventory and asset tracking
• Troubleshoot service-related issues with the telecommunications vendor to resolve routing and technical issues
• Create and maintain Standard Operating Procedures (SOPs) for IT workflows

Skills and Requirements

HS Diploma IT Bachelors Degree (Preferred) 6+ years of relevant experience Strong experience with Windows-based software and current operating systems, VTC systems, and A/V equipment. Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary Ability to independently set-up, diagnose, troubleshoot and resolve end-user questions in the following VTC areas of support.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].