Collections Representative
Phoenix, AZFull-timeSeen 2w agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Collections Representative works in an in-office collections department, locating and monitoring overdue accounts, contacting delinquent customers, and advising on repayment strategies. The role also handles inbound and outbound calls, account updates, payment records, and requests from internal teams. Candidates need a high school diploma or equivalent, prior multifamily residential property experience, typing ability, customer service and communication skills, and familiarity with specified software and Fair Housing rules.
Skills & qualifications
Skills
Qualifications
Full job description
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7443919 Job title: Collections Representative Work Location: In-Office Division/Department: Collections Reports to: Collection Manager ?Full time Part time Exempt ?Non-Exempt Essential Duties and Responsibilities: Locates and monitors overdue accounts. Contact delinquent accounts to notify them of their need to pay. Advise on various strategies of debt repayment, based on financial status. Maintain records of payment collection and status of accounts. Receives, requests, and pursues payment on delinquent accounts. Follows established guidelines to review and update status. Maintains log of payment promises and pertinent account details, schedules follow-up communication. Performs other related duties, as required. Make outbound and answer Inbound calls. Work through requests from our Compliance, Legal, Collections, and Sales teams to resolve concerns Establish good rapport and professional relationship through pro-active and prompt communication Conduct professional communication, via e-mail and phone when necessary. Complete written requests, account updates/data entry updates, efficiently and accurately. Multi-task within several programs while maintaining accuracy Be assertive and possess excellent interpersonal and communication skills. Project a professional appearance. Problem solves. Professional Judgment. Adaptive to change and circumstances. Take initiative. Ability to work without oversight. Work well with others and in teams. Ability to learn new tasks. Qualifications: High School Diploma or equivalent. 1-2 years of prior experience with multifamily residential properties. Must be able to type 40 wpm. Must have a reliable transportation. Customer service skills. Strong communication skills. Computer knowledge with the following software: MS Office and Yardi software for property management. Knowledge of Fair Housing rules and regulations. Physical Demands: Sitting for long periods of time using a computer and telephone systems, up to 4 8 hours a day, 5 days a week. Repetitive hand and wrist movement, up to 4-8 hours a day, 5 days a week. Environment: Business office call center Employee Name: Date: Employee Signature: Employer Representative: Human Resources image1.jpeg
How this job compares
Set against the 581 open Collections jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$65–84K/yr70 salary ranges
- US median$20–23/hr235 hourly ranges
- Openings
- Olive Jobs lists 16 open Collections jobs in Arizona and 581 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- U.S. Bank53 open
- OneMain Financial47 open
- Robert Half28 open
- Experience
- This posting asks for at least 1 year of experience; Collections postings that state a minimum ask for 2 years at the median (310 postings).
- Education
- This posting asks for a high school diploma; 339 of the 581 open Collections jobs (58%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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