Manager IT ASSET AND Configuration Management Database
Cyber Sphere LLC
PITTSFORD, NYJobSeen 2w agoSeen in employer's feed 1w ago
PITTSFORD, NYJobNo compensation foundSeen 2w agoSeen in employer's feed 1w ago
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At a glance
Compensation
No compensation found
Location
PITTSFORD, NY
Work Authorization
Not specified
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Job overview
The Practice Owner/Manager oversees IT Asset Management, Hardware Asset Management, Software Asset Management, and CMDB governance. The role manages ServiceNow CMDB and Discovery, asset lifecycle, software licensing, vendor management, and ITIL-based ITSM processes. It coordinates with operational and platform teams, monitors practice health and compliance, improves workflows, validates records, and reports on KPIs and operational performance.
Skills & qualifications
RequiredNice to have
Skills
ServiceNow, requiredITSM Tools, requiredITIL Frameworks, requiredCross-Organizational Initiatives, requiredSoftware Licensing, requiredVendor Management, requiredNegotiation, requiredAnalytical Skills, requiredCommunication, requiredProblem-Solving, requiredIndependent Work, requiredTeams, requiredSharePoint, required
Qualifications
Bachelor's or Master's or Equivalent Experience, required4+ Years Management Experience, required3+ Years ITSM Experience, requiredMedical or Academic IT Experience, nice to have
Full job description
OverviewThe Practice Owner/Manager for IT Asset & CMDB Management is responsible for IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB (Configuration Management Database) governance. This role manages ServiceNow CMDB, ServiceNow Discovery, asset lifecycle, software licensing (Microsoft, IBM, Oracle), vendor management, ITILbased ITSM processes, and crossfunctional collaboration across Change, Incident, Problem, and Knowledge Management. ## Key Responsibilities### Practice Ownership & Operations * Develop and manage the Asset & CMDB Management program, including accounting methods, measurable targets, and reporting. * Execute daily operational and tactical activities defined in the process RACI. * Monitor process compliance, training needs, and overall practice health. * Continuously improve procedures, workflows, and strategies. * Validate CMDB and asset records for accuracy and completeness. * Maintain governance, documentation, policies, and procedures. * Support afterhours/oncall requirements as needed.### Coordination & Collaboration * Work with ITSM teams, ServiceNow platform teams, and other practice owners to align processes. * Partner with internal/external operational teams and IT Application Owners to ensure practice outcomes deliver value. * Define and refine data requirements for Asset & CMDB fields and characteristics. * Ensure compliance with policies across the asset lifecycle. * Support integration with Change, Incident, Problem, Knowledge, and other SMO practices.### Reporting & Training * Report on practice health, KPIs, compliance, and operational performance. * Build dashboards and scorecards for leadership visibility. * Develop and deliver training for teams and stakeholders.## Qualifications * Bachelors or Masters degree, or equivalent experience. * 4+ years in managementlevel roles. * 3+ years in IT Service Management / IT Service Delivery. * Strong experience with ServiceNow and ITSM tools. * Solid understanding of ITIL frameworks. * Experience managing crossorganizational initiatives. * Knowledge of software licensing (Microsoft, IBM, Oracle). * Vendor management and negotiation experience. * Experience in Medical or Academic IT environments preferred. * Strong analytical, communication, and problemsolving skills. * Ability to work independently in a fastpaced environment. * Proficiency with collaboration tools (Teams, SharePoint). IT Asset Management, ITAM, Hardware Asset Management, HAM, Software Asset Management, SAM, Asset Lifecycle, Asset Inventory, Asset Tracking, Asset Governance, CMDB, Configuration Management Database, Configuration Manager, Configuration Item, CI Management, CMDB Health, CMDB Data Quality, ServiceNow, ServiceNow CMDB, ServiceNow Discovery, ServiceNow ITAM, ITSM, IT Service Management, ITIL, ITIL Foundations, ITIL Framework, IT Service Delivery, Process Owner, Practice Owner, Practice Manager, Program Manager, Process Manager, Governance, Continuous Improvement, Change Management, Incident Management, Problem Management, Knowledge Management, Vendor Management, Contract Management, Software Licensing, Microsoft Licensing, IBM Licensing, Oracle Licensing, License Compliance, Data Governance, KPI Reporting, Dashboards, Scorecards, Teams, SharePoint, Crossfunctional Collaboration, Technical Documentation, Policy Documentation, IT Operations, IT Infrastructure, Technology Asset Management.
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