CoE Customer Success Specialist
United StatesFull-timePosted 2 days agoStill listed 1 day ago
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Job overview
Iron Mountain is seeking a Customer Success Specialist to manage relationships and accelerate growth for key enterprise accounts. The role combines operational account support, customer onboarding, process improvement, and stakeholder collaboration to improve service delivery and customer relationships. The specialist works with internal and external stakeholders and supports customer reviews alongside customer success and global account managers.
Skills & qualifications
Skills
Benefits
Full job description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an adaptable Customer Success Specialist to join our Customer Success & Account Management team. As a Customer Success Specialist, you will play a crucial role in managing relationships and accelerating growth for Iron Mountain’s key enterprise accounts. Here, your operational background and customer-first mindset will directly elevate customer relationships, streamline processes, and drive impactful service delivery across our accounts. In this role, you’ll have the opportunity to collaborate with internal and external stakeholders to turn everyday challenges into seamless, value-driven solutions.
What You’ll Do :
- Lead Day-to-Day Account Support & Escalation Management: Oversee operational activities including service changes, inventory transfers, billing inquiries, and swift issue resolution.
- Drive Customer Onboarding & Self-Serve Training: Educate client teams on Iron Mountain's digital self-serve tools and assist with structured account onboarding and restructures.
- Perform Continuous Process Improvement & Root Cause Analysis: Review customer processes regularly to identify efficiency opportunities, resolve systemic issues, and prevent repeat escalations.
- Manage Key Stakeholders & Customer Reviews: Collaborate closely with internal cross-functional teams and participate in monthly or quarterly business reviews alongside CSMs and GAMs.
What You’ll Bring :
- Proven experience in a customer success, account management, or client-facing operational role.
- Strong background combining operational expertise with sales awareness to drive account growth and client satisfaction.
- Exceptional communication and stakeholder management skills with a track record of effective case resolution within agreed SLAs.
- Analytical mindset with experience in invoice review, spend analysis, and process optimization.
What We Offer :
- Competitive compensation and benefits aligned with experience.
- Shifts: Ability to work flexible shifts as needed to support business and customer requirements.
- Flexible work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Ready to elevate customer relationships and grow your career with us? Apply today to join the Iron Mountain team!
Category: Sales
How this job compares
Set against the 4,085 open Customer Success jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- US median$111–175K/yr2,950 salary ranges
- US median$29–36/hr219 hourly ranges
- Openings
- Olive Jobs lists 4,085 open Customer Success jobs across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle478 open
- Akamai Technologies, Inc.157 open
- UKG142 open
- Experience
- Customer Success postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 7 years (3,117 postings).
- Education
- 643 of the 4,085 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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