Health Information Management Technician II

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

HIM Technician II is responsible for prepping, scanning, quality control of all inpatient and outpatient medical records into the Online Medical Record system. Performs indexing and quality control of WCMG scanned and inbound fax documents. Covers Front Desk functions as needed on weekends, evenings and holidays. Analyze medical records for compliance with documentation requirements established by the DH Medical Staff bylaws, CT DPH/CMS regulations and The Joint Commission standards. Assign deficiencies to practitioners in on-line system according to established protocols.

Responsibilities:

1. Preps and assembles permanent record documents in required order for scanning, ensuring that all pages have form barcodes and name labels, affixing preprinted labels as necessary.

2. Performs scanning process according to department procedures and maintains set up for scanners to ensure optimal image quality and communicates scanner maintenance issues to supervisor as needed. Has the ability to trouble shoot routine scanning software and hardware issues.

3. Manually indexes documents within the online record if automatic indexing fails and reorders documents as needed.

4. Performs quality control review on all documents throughout the stages of prepping, scanning and indexing and makes necessary corrections upon identification of errors.

5. Performs indexing and quality control of WCMG documents scanned by the practices, as well as those in the inbound fax queue and follows related polices.

6. Demonstrates the ability to identity serious quality issues in the on-line record and knows to take appropriate action.

7. Performs the duties of Front Desk Reception on nights, weekends or holiday shifts. Duties include; answering phones, helping walk in customers, processing STAT transcription, STAT ROI fax requests, download radiology images to cd and pick up/processing of discharged records and loose reports.

8. Performs qualitative record review using audit review tool to monitor if documentation in the medical record is in compliance with all regulatory agency standards.

9. Maintains appropriate set up for scanners to ensure optimal image results and communicates scanner maintenance issues to supervisor as needed. Has the ability to trouble shoot routine scanning software and hardware issues.

10. Analyzes online IP/OP medical records for missing signature and dictation deficiencies per HIS policy.

11. Accurately assigns deficiencies to practitioners in on-line chart completion module and assists clinicians with questions related to online medical record software.

12. Achieves and maintains established HIM Tech II level accuracy and productivity standards.

13. Mentors HIM Technician I staff and assists with training on various aspects of the prep, scan and qc process.

14. Achieves the established expectations with regard to customer service, teamwork, safety and self-development.

15. Fulfills all compliance responsibilities related to the position.

16. Performs other duties as assigned.

Education Skills Experience:

Required: High School Diploma or equivalent. Must have completed 1 full year as a HIM Technician 1. Data entry required. Medical terminology and prior medical office or hospital experience required. Prior customer service experience required. Demonstrates ability to follow policy and procedures. Demonstrates ability to independently perform computer functions in both windows and web-based environments. Demonstrates decision-making ability, attention to detail and quality, strong interpersonal skills; team-oriented, and highly organized.

Minimum Experience: three years

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Nuvance Health

Org Unit: 2073

Department: Health Information Management

Exempt: No

Salary Range: $18.13 - $26.00 Hourly

“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.