Manager, Suitability Oversight - Fixed Indexed Annuities (FIA)

Manager, Suitability Oversight FIA

The Manager, Suitability Oversight FIA is responsible for leading Compliance's second-line suitability oversight program supporting the Fixed Indexed Annuity (FIA) business. This role provides independent oversight and effective challenge of first-line suitability controls, monitoring activities, supervision frameworks, and governance processes to ensure compliance with applicable regulatory requirements, company policies, and industry standards.

The position partners closely with Distribution, Operations, Legal, Risk, Product, and Compliance stakeholders to identify, assess, and mitigate suitability and sales conduct risks across broker-dealer, general agency, bank, and other distribution channels. The incumbent serves as a subject matter expert on annuity suitability requirements, sales conduct risk, and distributor oversight while supporting regulatory readiness, governance reporting, and continuous enhancement of the Company's suitability oversight framework.

Key Accountabilities

Suitability Oversight & Governance

• Lead execution of the FIA Suitability Oversight Program.

• Provide independent review and effective challenge of first-line suitability controls, monitoring activities, and governance processes.

• Assess the effectiveness of suitability supervision frameworks across distribution channels.

• Identify, assess, and escalate regulatory, compliance, and conduct risks.

• Support the development and ongoing enhancement of suitability oversight policies, standards, procedures, and governance documentation.

• Report material findings, emerging risks, and regulatory concerns through established governance channels.

Distributor Oversight & Monitoring

• Maintain risk-based oversight of broker-dealers, general agencies, independent marketing organizations, and other distribution partners.

• Administer distributor oversight processes, including certifications, monitoring, reviews, testing, and reporting.

• Assess the effectiveness of delegated suitability supervision arrangements and distributor control frameworks.

• Conduct periodic distributor reviews and evaluate evidence supporting compliance with suitability requirements.

• Provide effective challenge and recommendations regarding distributor risk management practices and remediation activities.

Monitoring, Testing & Risk Assessment

• Execute risk-based monitoring and testing programs focused on FIA suitability and sales practices.

• Review suitability exceptions, replacement activity, complaint trends, and other key risk indicators.

• Perform thematic reviews and targeted assessments to identify emerging risks and control deficiencies.

• Support development of key risk indicators, monitoring metrics, and management reporting.

• Track issues and corrective actions through remediation and closure.

Producer & Distribution Governance

• Maintain oversight of producer training, licensing, appointment, and competency governance processes.

• Evaluate controls supporting compliance with annuity suitability and best interest requirements.

• Assess emerging risks associated with distribution partners, producers, and sales activities.

• Partner with Distribution and Operations to address identified control weaknesses and regulatory risks.

Regulatory Compliance & Governance Reporting

• Support regulatory examinations, audits, market conduct examinations, and regulatory inquiries.

• Prepare reporting, dashboards, trend analysis, and presentations for Compliance leadership and governance committees.

• Provide regulatory guidance and recommendations regarding suitability and sales conduct risks.

• Participate in cross-functional initiatives supporting product development, regulatory change, and risk mitigation efforts.

Responsibilities

• Execute the Company's FIA suitability oversight framework.

• Conduct independent monitoring, testing, and oversight activities.

• Review suitability surveillance results, management reporting, and exception reporting.

• Perform risk assessments related to suitability, sales conduct, and distribution activities.

• Evaluate the effectiveness of first-line and distributor supervision controls.

• Track findings, issues, and remediation activities to completion.

• Maintain documentation supporting monitoring, testing, certifications, reviews, investigations, and reporting.

• Support audits, examinations, and regulatory inquiries.

• Develop recommendations to strengthen suitability governance, monitoring, and oversight effectiveness.

• Serve as a subject matter expert on annuity suitability regulations and sales conduct compliance.

Job Requirements

Education

• Bachelor's degree in Business, Finance, Economics, Risk Management, Compliance, Law, or a related discipline, or equivalent experience.

Experience & Technical Expertise

• 7+ years of experience in insurance compliance, suitability oversight, sales conduct compliance, risk management, audit, legal, regulatory oversight, or related functions.

• Deep knowledge of the NAIC Suitability in Annuity Transactions Model Regulation , including insurer responsibilities, best interest obligations, producer training requirements, supervision standards, and oversight expectations for delegated suitability functions.

• Strong understanding of state annuity suitability requirements, insurance regulatory frameworks, and sales practice regulations applicable to Fixed and Fixed Indexed Annuities.

• Experience designing, executing, or overseeing suitability monitoring, testing, surveillance, compliance reviews, and risk assessments.

• Experience providing independent oversight and effective challenge of first-line controls, distributor supervision frameworks, and third-party distribution arrangements, including broker-dealers and general agencies.

• Knowledge of producer licensing, appointment, training, and supervision requirements applicable to annuity distribution.

• Experience supporting regulatory examinations, market conduct examinations, audits, and regulatory inquiries.

• Demonstrated ability to analyze regulatory requirements, assess control effectiveness, identify emerging risks, and provide practical compliance recommendations.

• Strong analytical, reporting, communication, and problem-solving skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

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Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$92,475.00 USD - $160,290.00 USD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

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Company: John Hancock Life Insurance Company (U.S.A.)