Systems Analyst II

Telecommuter

Full time

R29149

Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. (https://www.premera.com/visitor/careers#awards)

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

Systems Analyst II

Job Description Summary

Analyzes business functions, processes, and procedures to provide solution recommendations, including system specifications and business process implications, based on business objectives, business requirements, and cost effectiveness. Collaborates with others in system development and design, which may include database, report, and interface design. Assists in the development of test plans and coordination or execution of testing activities and helps triage issues, anomalies, and opportunities to improve solutions. Provides analysis and recommendations on problems of moderate scope and complexity. Works under general guidance while developing expertise within an assigned business domain. Able to analyze workflows and improve operational challenges by leveraging automation solutions to reduce manual effort and rework.

This role is Telecommuter.

What You’ll Do

Job Responsibilities

• Represent the business within an Agile delivery team; develop and maintain strong relationships with business stakeholders; engage business partners to understand and develop expertise within the aligned business domain; and act as a liaison between business and IT for new system implementations, enhancements, and ongoing maintenance.

• Collaborate with business partners, IT partners, and delivery team members to identify, refine, and document requirements in the form of epics, features, user stories, use cases, business requirements, functional requirements, UI specifications, and business rules.

• Apply business process analysis and cost-benefit analysis techniques to evaluate solution options and support business decision-making.

• Develop and maintain knowledge of Premera systems, applications, and business processes within the aligned domain.

• Analyze and document current and future-state business processes to identify pain points, risks, and opportunities for operational efficiencies through technology solutions.

• Use system tools and data sources to perform data analysis, validate requirements, troubleshoot issues, support root cause analysis, and provide solution recommendations.

• Support the development of low-code and automation solutions to reduce repetitive manual work and improve process consistency.

• Perform and assist with data analysis to define business, process, functional, and data requirements; identify and resolve conflicting requirements; conduct gap analyses; and support reporting and data-mapping activities.

• Support end users in preparing, documenting, and executing test scenarios; create test scripts and test cases with guidance from team members; and assist with User Acceptance Testing (UAT).

• Provide input on backlog priorities, dependencies, and sprint planning activities.

• Identify opportunities for continuous improvement through analysis of business processes and technology solutions; collaborate with the delivery team to improve both team effectiveness and solution quality.

• Perform other duties as assigned.

What You’ll Need

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent combination of education and experience.

• Two (2) years of business systems analysis experience, including requirements gathering, business process analysis, and collaboration with cross-functional teams to deliver technology solutions.

Preferred Qualifications

• Experience in a software development environment utilizing Agile delivery practices, including Scrum and SAFe.

• Knowledge of project delivery methodologies, including Agile and Waterfall.

• Experience using SQL for data analysis, data validation, troubleshooting, or reporting.

• Knowledge of healthcare or health insurance industry processes and systems.

• Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan.

Knowledge, Skills, and Abilities

• Customer-focused with demonstrated ability to understand and align solutions to business needs, operational impact, and customer value.

• Demonstrates accountability and delivers results within a self-organized team environment.

• Ability to develop an understanding of business strategies, processes, and objectives within the aligned domain.

• Hands-on exposure to at least one relational or cloud database platform, such as SQL Server, Snowflake, Oracle, PostgreSQL, MySQL, or similar technology.

• Experience using reporting and visualization tools such as Power BI, Tableau, or similar platforms.

• Interest in using AI, low-code, and workflow automation technologies to solve operational problems, improve processes, and reduce manual work.

• Basic understanding of APIs, system integrations, and data exchange between applications.

• Ability to build strong partnerships with business and IT stakeholders and maintain a high-quality stakeholder experience.

• Understands and applies quality standards, incorporating both functional and non-functional requirements into solution design.

• Collaborates effectively within a delivery team and is viewed as a trusted team member by peers and stakeholders.

• Experience defining and documenting software requirements for low to moderately complex products, systems, or business processes.

• Fundamental understanding of analytical tools, relational databases, software applications, and data structures.

• Ability to elicit, analyze, organize, document, and trace business and system requirements throughout the solution lifecycle.

• Ability to analyze data, business processes, and system interactions to identify issues and recommend solutions.

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.

• Makes sound tactical decisions using analysis, experience, judgment, and business context.

• Basic problem-solving and root cause analysis skills.

• Ability to facilitate small group discussions and workshops to achieve defined outcomes.

• Comfortable working in environments with changing priorities and evolving business needs.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$80,200.00 - $114,200.00

National Plus Salary Range:

$80,200.00 - $130,200.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.