Supervisory Medical Administration Specialist

Summary

The Asst. Chief, Health Administration Service is responsible for the daily program planning, future planning, and administration of the Service Line in compliance with VHA Directives, laws, and program regulations; and for the analysis, administration, supervision, and coordination of all HAS programs and activities. The incumbent functions in lieu the Chief, HAS during absences and directs and oversees operational elements of the HAS, including supervising subordinate supervisors and staffs.

Duties

The Health Administration Service is responsible for the administration of all patient support activities including Benefits, Enrollment, Eligibility, Compensation and Pension, Emergency and After-Hours Administrative Operations, Data Integrity and Validation, Call Switchboard Operation, Decedent Affairs, Outpatient Scheduling, Ward Administration, Pre-Registration, Insurance Verification, Veteran Transportation Program, Health Information Management and Business Intelligence & Revenue Analysis throughout the VAMC and community clinics. Some sections provide round the clock services and support and require 24-hour shift coverage. Major Duties and Responsibilities include, but are not limited to: Plans, develops, administers, and directs facility HAS programs, and is responsible for all matters pertaining to entitlement for medical benefits and open access to care, ensuring that proper services are available, appropriate, authorized, timely, and meet the needs of Veterans. Collaborates with the Chief, HAS and others to develop and revise work plans, goals, and objectives for the work directed. Develops constructive recommendations to solve significant management issues and ensures the requirements or objectives of assigned projects are met. Oversees the administrative processing necessary for admissions, discharges, and transfers of patients, the furnishing of pre and post hospital care, the disposition of deceased patients, their funds and valuables, the furnishing of authorized services and supplies to patients and other miscellaneous services. Works with System Redesign Coordinator, the Higher Reliability Coordinator (HRO), the Patient Safety Officer, and Service Chiefs to maximize efficiency. Ensures that the multiple functions of HAS meet regulatory and compliance guidelines as well as mandated goals established by the medical center, VISN, and VHA. Compiles, validates, and analyzes data and performance indicators in all areas of HAS. Develops corrective actions and follow-up procedures that ensure achievement and improvement of performance indicators. Reviews future program requirements, prepares reports, justifications, statistical and narrative data for presentation to various levels of facility leadership and program managers. The Assistant Chief, HAS ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Organizes and participates in multidisciplinary task forces, committees, or workgroups within the VAMC, VISN or national levels to facilitate implementation of electronic administrative programs that involve multiple services. Provides administrative oversight and supervision to administrative personnel, including administrative and clerical support staff. Performs the full scope of supervisory duties. Works with the Chief, HAS to develop budget proposals for the service, forecasting the next fiscal year's budget, while maintaining accurate budgetary data on current resources and needs of the service. Performs audits on each section for spending on personnel resources, specialty equipment, supplies, etc. Uses productivity reports to analyze and develop accurate staffing models to meet workload demands for each HAS section; helps subordinate supervisors manage fluctuating staffing levels due to call-ins and vacancies to meet the workload demand in a 24 hour HAS operation. Knowledge Required By the Position: The Assistant Chief is recognized as the expert on issues relating to ambulatory/outpatient care, eligibility for VA benefits, and VistA scheduling and workload capture. Broad knowledge and experience in the field of health care administration and delivery systems for the provision and execution of patient care. Broad knowledge and experience in the field of outpatient administration, benefits and eligibility, medical records, and related fields of hospital administration. Knowledge of federal laws relating to determination of eligibility for hospitalization, outpatient care, and related services and benefits. Extensive knowledge of VA regulations and laws governing VA medical benefits and scheduling of care and the overall programs related to the health care delivery system. Knowledge and skill in applying analytical and evaluative methods and techniques concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel or substantive administrative support functions Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: This position may be authorized for ad-hoc telework as per VA policy. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD231290 Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. The work of this position is primarily sedentary with limited walking, standing, sitting, and lifting. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Broad knowledge and experience in the field of health care administration and delivery systems for the provision of patient care. Expert knowledge of veteran benefits, inpatient operations such as admission, discharges, transfers, and outpatient operations such as scheduling, coordination with clinical staff, supervisory skills. Advanced computer skills, data mining, and analysis. Organizes team projects for over time, recruitment, huddles, mentors and coaches front-line staff, drafted policies. Knowledge of HR principles such as recruitment and labor relations. Technical expert in VistA and VSSC for workload capture such as fixing incomplete encounters. Oral and written communication skills. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care.