IT Service Desk Technician

Job Description

Insight Global is looking for a Service Desk Technician to sit onsite in Sunnyvale 5 days a week.

We are seeking a motivated and customer-focused IT Service Desk Technician to join our IT Service Operations team. This is an entry-level position responsible for providing frontline technical support to employees and assisting with the day-to-day operation of IT services. The ideal candidate will have a strong interest in technology, excellent customer service skills, and a willingness to learn. The IT Service Desk Technician will troubleshoot common hardware, software, and access issues, support employee onboarding and offboarding, and assist with the setup and maintenance of end-user technology. This role provides an opportunity to develop hands-on experience across a broad range of enterprise IT technologies while working closely with experienced IT team members.

Skills and Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 0–2 years of experience in IT support, customer service, or a related technical field; relevant education, training, internships, or hands-on experience may be considered in lieu of professional IT experience.
• Strong interest in technology and willingness to learn new systems and tools.
• Customer-focused approach with strong communication and interpersonal skills.
• Basic understanding of Windows and macOS operating systems.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities effectively.
• Ability to work collaboratively within a team and independently when required.
• Ability to follow established procedures while knowing when to escalate an issue.
• Experience providing technical support through a help desk, service desk, internship, school, or similar environment.
• Familiarity with Microsoft 365, Zoom, or other collaboration tools.
• Familiarity with IT ticketing systems or IT service management (ITSM) concepts.
• Exposure to Active Directory, Okta, or other identity management platforms.
• Exposure to MDM solutions such as Jamf or Microsoft Intune.
• Familiarity with Zoom Rooms or audio/video conferencing equipment.
• Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, and VPN.
• Basic scripting or automation experience.
• Relevant technical coursework, training, or certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].