Sr Manager, Customer Advocacy
Mechanicsburg, PAJobSeen 2w agoSeen in employer's feed 1w ago
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Job overview
The Senior Manager, Customer Advocacy serves as a liaison between the centralized Director of Customer Advocacy and regional operations. The role drives adoption of standardized processes, supports regulatory compliance, and improves the consistency, quality, and efficiency of customer advocacy services across states. It also focuses on enhancing the customer experience and fostering collaboration across teams.
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Full job description
Job Description Header: Requisition ID: 110144 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on , , and . Job Description Job Title: Sr Manager, Customer Advocacy Posting Start Date: 8/6/26 Job Description: Primary Role The Regional Manager of Customer Advocacy will act as the key liaison between the centralized Director of Customer Advocacy and regional operations of the states under their purview. This role focuses on driving the adoption of standardized processes, ensuring regulatory compliance, and improving the consistency and quality of customer advocacy services across states. This role focuses on driving consistency, improving operational efficiency, and enhancing the customer experience while fostering collaboration across teams. Key Accountabilities Evaluate Customer Advocacy programs for effectiveness, efficiency and regulatory compliance. Metrics and Performance Monitorin To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEyMTMwLjEwODY1QGFtd2F0ZXJjb21wLmFwbGl0cmFrLmNvbQ
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