Customer Success Manager

Job Title: Customer Success Manager Location: Canton, OH; Bethesda, Maryland; Charlottesville, VA (Hybrid); Remote FL; Remote GA; Remote MA; Remote NC; Remote OH; Remote PA; Remote VA; Washington DC Metro Area | Remote Employment Type: Full-Time Location Type: Remote Department: Customer Experience Job Description: ## About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! ## About the Role At 3E, we're seeking a Customer Success Manager who can transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions. This role offers the chance to make a meaningful impact by engaging with customers, providing product education, and offering consultative problem-solving. You'll partner closely with two Account Managers, becoming a trusted advisor to their customers as you guide them through complex solutions, highlight valuable features, and support them in achieving their business objectives. You will play a key role in shaping the customer experience, from building their confidence in our products to identifying opportunities for greater adoption, and proactively addressing challenges that could impact retention. Throughout this process, you'll collaborate with teams across Customer Success, Onboarding, Support, and Product to connect customers with the expertise and resources they need. If you're passionate about helping customers explore new possibilities, building relationships, simplifying complex technology, and taking ownership to maximize the value of their technology, this is your opportunity to make a tangible difference through your work. We want to hear from you! Location & Work Arrangement: This is a fully remote position supporting customers and internal partners across Eastern and Central time zones, with the option to work in a hybrid arrangement if located near a 3E office. The role requires 10--20% travel. ## What You'll Do Build relationships that last. Develop trusted partnerships with customer stakeholders, understand their business priorities, and help them realize ongoing value from 3E solutions. Turn product knowledge into customer success. Guide customers through product capabilities, deliver training, and help them confidently adopt new features and workflows that support their goals. Drive meaningful engagement and adoption. Create and execute customer success plans, lead proactive outreach, and identify opportunities to increase product usage and engagement. Partner to support retention and growth. Collaborate closely with two Account Managers to strengthen customer relationships, identify opportunities to expand value, and contribute to renewal success. Get ahead of customer challenges. Monitor engagement, product usage, and customer feedback to recognize potential risks early, set clear expectations, and coordinate solutions before issues escalate. Connect customers with the right expertise. Work across Customer Success, Onboarding, Support, and Product to add