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Vacation Advisor - Reservation Sales - Work From Home (Must live in San Marcos, CA area)

Hyatt Vacation Ownership

Remote · USFull-timePosted 2 days agoStill listed 1 day ago

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At a glance

Compensation
No compensation found
Location
Remote · US
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Vacation Advisor communicates with potential owners by telephone to schedule vacation ownership preview package reservations. The role explains presentation requirements, verifies eligibility, answers questions about destinations and resort facilities, and checks accommodation availability. Advisors use sales techniques to address objections, encourage reservations, and promote upgrades or extra nights when available, while providing guest service and resolving requests with appropriate call center colleagues.

Skills & qualifications

RequiredNice to have

Skills

Telephone SalesObjection HandlingReservation SalesGuest ServiceClear CommunicationProfessional Telephone EtiquetteLifting 10 Pounds

Full job description

Job Summary

  • Communicate with potential owners via telephone to schedule preview package reservations.

  • Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.

  • Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.

  • Confidently ask the potential owner to reserve dates for the package.

  • Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

  • Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.

  • Answer questions about vacation destinations and resort facilities and services.

  • Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.

  • Promote accommodation upgrades and extra nights to drive additional revenue when available.

  • Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.

  • Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

  • Comply with quality assurance expectations and standards.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Perform other reasonable job duties as requested by Supervisors. #ihvocc

  • #callcenter#reservations#sales#activations

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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