Client Service Represenative for a busy Emergency/Specialty/General Practice Hospital
Walnut Creek, CAFull-time$24–25/hrSeen 2w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
VCA Animal Hospitals is seeking an experienced Client Service Representative to support a busy veterinary hospital and provide service to clients and their pets. The representative serves as a key point of contact, helping maintain client trust while supporting the hospital’s daily operations. The role includes customer service, appointment coordination, payment processing, client education, records management, and facility upkeep.
Skills & qualifications
Skills
Benefits
Full job description
Job Description
We are seeking an experienced Client Service Representative to join our team full time.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
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Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
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Scheduling and confirming appointments.
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Placing outbound calls for follow-ups and reaching out to prospective clients.
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Presenting and explaining fees, including processing payments.
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Recommending, selecting, and obtaining products and services, including prescriptions.
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Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
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Managing medical records, charts, reports and correspondence.
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Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more! Hourly wage is dependent on experience, but starts at $24-25/hr.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
How this job compares
Set against the 33,960 open Customer Service jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This posting$24–25/hr
- California median$20–24/hr1,964 hourly ranges
- US median$18–23/hr16,771 hourly ranges
This range's midpoint, $24.50/hr, is 11% above the California median midpoint ($22/hr) — in the middle half of Customer Service hourly ranges in California.
- Openings
- Olive Jobs lists 2,639 open Customer Service jobs in California and 33,960 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Home Depot270 open
- Walgreens179 open
- Apple117 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,837 postings).
- Education
- 1,372 of the 33,960 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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