Technical Services Representative

JOB REQUIREMENTS: WHAT YOU'LL DO In this role, you will provide technical support to customers and distributors, troubleshoot equipment issues, assist with installations, and deliver product training. You will also collaborate with Engineering, Production, and other internal teams to improve product performance and customer satisfaction. This is an excellent opportunity for someone who combines strong mechanical and electrical troubleshooting skills with a customer-focused approach and enjoys a mix of on-the-phone support, technical support work, and field support. Key Responsibilities Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site. Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution. On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required. Installation & Field Service: Assist with equipment installations and conduct site evaluations. Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians. Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades. Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance. Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials. WHAT YOU'LL BRING Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience. A minimum of two years' experience in technical services or a related area is required Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred. Experience with machinery assembly, installation, or troubleshooting is a plus. Strong analytical, problem-solving, and diagnostic skills. Proficiency with Microsoft Office and Windows-based systems. Excellent verbal, written, and interpersonal communication skills. Ability to work independently, manage priorities, and provide effective customer support. Valid driver's license and ability to travel domestically and internationally. Willingness to participate in a rotating after-hours on-call schedule. Physical Demands: While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone,... For full info follow application link. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BD8DEEEBB563400B