Communications Insights Consultant, Technical Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project - Consultant, Technical Transformation on the project, you will:

• Define, track, and report communications metrics aligned to audience and program objectives.

• Develop and maintain dashboards, scorecards, and performance reports.

• Monitor media, stakeholder, and communications feedback to identify trends and narrative shifts.

• Conduct stakeholder analysis, program evaluation, and targeted communications research.

• Translate complex analysis into concise management insights and recommended actions.

• Document measurement frameworks, processes, assumptions, and repeatable methodologies.

• Support communications strategy, planning, content development, and continuous improvement.

• Collaborate with strategists, content producers, and program stakeholders to apply insights.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey. The Project talent model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor's degree

• 2+ years of experience in communications analytics, research, program evaluation, business analysis, or a related field.

• 1+ years of experience showcasing strong written and verbal communication skills, including the ability to summarize complex findings clearly and work effectively with incomplete information and develop evidence-based recommendations.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Must be eligible to obtain and maintain high risk public trust security clearance

• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• 1+ years of experience in metrics definition, data analysis, dashboard development, and performance reporting.

• 1+ years of experience distinguishing meaningful signals from noise across media, stakeholder, and program data.

• 1+ years of experience providing production and coordination support for press, digital, web, stakeholder, media-monitoring, sentiment-analysis, content-calendar, and rapid-response requirements.

• 1+ years of experience analyzing communications feedback mechanisms

• 1+ years of experience with homeland security, law enforcement, justice-sector, or broader government operating environments.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,300 to $140,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.