Office Coordinator - ENT (Butler, PA)
Butler, PAFull-timeSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
UPMC is opening a new ENT office in Butler, Pennsylvania, and seeks a full-time Office Coordinator to oversee daily administrative operations for a multi-specialty medical practice. The role focuses on patient access, customer service, and coordination across clinical specialties. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with no evenings, weekends, or holidays required.
Skills & qualifications
Skills
Qualifications
Full job description
UPMC is opening a new ENT office in Bulter, PA, and we are looking for a full-time Office Coordinator to join our team! This position will oversee the daily administrative operations of a new multi-specialty medical practice, ensuring efficient patient access, exceptional customer service, and seamless coordination across multiple clinical specialties.
Hours for this position will be Monday through Friday, 7:00am to 4:00pm, with no evenings, weekends, or holidays required! Previous experience working in a healthcare setting is required. Prior management experience is preferred.
Responsibilities:
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Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
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Ensure patient scheduling is accurate.
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Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
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Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
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Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
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Work denial work queues in conjunction with the CBO.
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Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
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Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
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Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
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Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
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Collaborate with manager in selecting, monitoring and evaluating front office staff.
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Bachelor's Degree + 6 months of healthcare experience OR
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Associate's Degree in Health Care or Business + 1 year of healthcare experience OR
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High School Diploma + 2 years of healthcare experienceLicensure, Certifications, and Clearances:
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Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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