Supervisor, Data Center Security Operations

Whitney, TX

Full time

R0008304

Leads day-to-day security operations across assigned sites, functions, or data center environments, including oversight of frontline personnel, vendors, and site-based support activities. Supports operational readiness, incident response, escalation management, execution quality, and customer-sensitive delivery while reinforcing standardized processes, disciplined execution, and clear accountability. May oversee Data Center Security Operations & Systems roles, Security Operations functions, or a combination of both, helping maintain system uptime, contractual performance, and customer trust.

Responsibilities

Strategy, Governance & Performance Management

• Support execution of operating priorities, site goals, and performance expectations across assigned sites, functions, or customer-sensitive environments.

• Reinforce established procedures, standards, reporting rhythms, and escalation expectations to support disciplined execution and operational readiness.

• Track day-to-day performance, staffing needs, scheduling gaps, local operational issues, and resource constraints, and elevate concerns through appropriate channels.

• Support accurate reporting, documentation, and local visibility into service performance, readiness, execution quality, and site support needs.

• Provide local visibility into vendor support needs, material usage, and operating constraints to support leadership decision-making and cost discipline.

• Help maintain consistent operating discipline across assigned teams, vendors, and site-based support activities.

• Support implementation of new operating procedures, site initiatives, and process improvements to strengthen execution consistency and readiness.

Security Operations Delivery

• Lead day-to-day security operations execution across assigned sites, functions, or data center environments.

• Oversee frontline activities to ensure safe, secure, reliable, and standardized operational delivery.

• Support site readiness, service continuity, and execution quality through clear priorities, follow-through, and operational coordination.

• Help resolve day-to-day operational issues and remove barriers that may affect performance, continuity, or customer confidence.

• Reinforce disciplined execution across routine operations, support activities, and customer-sensitive work.

Incident, Crisis & Investigations Leadership

• Support incident response, escalation management, and operational recovery across assigned sites or functions in accordance with established procedures.

• Serve as a first-line leadership resource during operational disruptions, security incidents, outages, or customer-impacting events.

• Ensure timely escalation, accurate updates, and clear follow-through during incidents requiring coordinated response.

• Support issue triage, RCA follow-up, and corrective action tracking through disciplined communication and execution.

• Reinforce escalation discipline and incident documentation to support readiness, recovery, and customer trust.

• Support after-hours or on-call response needs as required for incidents, outages, or customer-impacting events.

• Coordinate with emergency services, contractors, or external partners as needed during incident response and recovery activities.

Vendor, Guard Force & Contract Performance

• Support oversight of vendor and site-based support performance to ensure work is delivered in alignment with service expectations and site needs.

• Coordinate day-to-day vendor activities, follow-up actions, and issue resolution to support execution continuity.

• Monitor service quality, responsiveness, and adherence to defined expectations and escalate concerns as needed.

• Help reinforce accountability, communication, and disciplined execution across contracted support activities.

• Support small local projects, upgrades, and updates through vendor coordination and operational follow-through.

• Support vendor coordination for local security-related projects, retrofits, repairs, or operational updates to ensure safe and timely execution.

Customer, Risk & Compliance Assurance

• Support customer-sensitive delivery through reliable execution, clear communication, and disciplined follow-through.

• Reinforce adherence to site procedures, operational controls, reporting requirements, and documentation standards.

• Support audit readiness, local compliance expectations, and contract-sensitive operational performance.

• Help address customer issues, operational concerns, and escalation needs through timely coordination and communication.

• Maintain visibility into local risks, recurring issues, and readiness gaps, and elevate them through appropriate channels.

• Support recurring site risk reviews, audit activities, and control checks to help identify gaps and reinforce operational readiness.

• Reinforce emergency response and business continuity procedures through day-to-day readiness support and disciplined follow-through.

People Leadership & Organizational Development

• Provide day-to-day guidance, task coordination, and execution support for frontline personnel and site-based support resources.

• Support onboarding, procedural reinforcement, training completion, and day-to-day readiness for assigned teams.

• Provide coaching, day-to-day feedback, and input on employee performance, readiness, and development needs through ongoing operational oversight.

• Help identify staffing needs, scheduling gaps, performance issues, and support requirements through day-to-day leadership.

• Reinforce a culture of professionalism, standardized execution, clear escalation, accountability, and customer-focused delivery.

Qualifications

• 6–8 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment.

• 1–3 years of experience in site coordination, lead responsibilities, vendor coordination, or other formal or informal operational leadership.

• Strong knowledge of onsite security operations, physical security systems support, and site execution in critical data center environments.

• Ability to oversee site execution, operational readiness, vendor coordination, and standardized delivery across one or more assigned metros.

• Ability to support incident response, customer escalation support, and small site projects, upgrades, or updates.

• Strong communication, prioritization, and problem-solving skills in support of contractual performance and customer trust.

• Strong understanding of physical security systems, low-voltage infrastructure, cabling, termination, troubleshooting practices, and related technical environments.

Education / Certifications / Experience

• Bachelor’s degree in Security Management, Criminal Justice, Business, Emergency Management, Electronics, Facilities, or a related field.

• Relevant certifications in security systems, electronics, low-voltage systems, project coordination, or related fields are a plus but not required.

Physical Requirements and Environment

Environment: Office; minimal to no work in extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use; driving; standing

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching

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