Principal Engineer, Field Service - Warren, Ohio
OH, OHFull-time$114–144K/yrSeen 1w agoSeen in employer's feed today
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At a glance
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Job overview
The Principal Engineer on Dell Technologies’ PowerEdge XE Designated Support Engineer team drives resolution of customer technology issues. The role provides personalized support, coordinates service events, and resolves complex technical problems in a customer-critical environment. It also focuses on improving support processes, standards, and strategies while supporting customers through technical issue resolution and recovery.
Skills & qualifications
Skills
Qualifications
Full job description
**PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer **
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team Warren, Ohio .
What you’ll achieve
As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE , you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
Responsibilities
You will :
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Lead root cause analysis and recreation of complex customer system issues, leveraging advanced diagnostic tools and testing methodologies to drive resolution.
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Serve as the primary escalation point for high-visibility customer issues, coordinating with customers, engineering, technical support, sales, and account teams.
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Perform hands-on troubleshooting, hardware replacement, and physical remediation of PowerEdge XE environments, including validation of system recovery post-repair.
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Direct onsite engineers and technicians while driving real-time execution of recovery plans in collaboration with field specialists, account teams, and customer operations.
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Maintain proactive customer engagement through system health assessments, best practice recommendations, technical knowledge transfer, regular service reviews, and closed-loop communication on issue status and resolution.
Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
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8 to 12 years of related experience in a professional role
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Dedication to quality customer service and active listening skills
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Refined communication skills, especially when translating highly complex technical issues to a non-technical audience
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Outstanding analytical skills to resolve customer issues efficiently in a timely manner
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Strong knowledge of PowerEdge hardware
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Strong knowledge of PowerEdge XE servers
Desirable Requirements
Bachelor’s degree or higher
Dell Technology Proven Professional Certification
Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is 114,000 - 144,000.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .
Job Identification 300357
Job Category Field Service
Job Schedule Full time
Locations Remote Worker, Remote, OH, 43215, US
Total Compensation Range USD 111350 - USD 144100
How this job compares
Set against the 1,286 open Field Service Engineer jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$114–144K/yr
- US median$82–118K/yr509 salary ranges
This range's midpoint, $129K, is 33% above the US median midpoint ($97K) — in the top quarter of Field Service Engineer salary ranges across the US.
- Openings
- Olive Jobs lists 78 open Field Service Engineer jobs in Ohio and 1,286 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Siemens26 open
- Vertiv Group Corp.3 open
- ABB Inc2 open
- Experience
- This posting asks for at least 8 years of experience — more than three in four Field Service Engineer postings that state a minimum ask for (median 3 years, across 929 postings).
- Education
- 364 of the 1,286 open Field Service Engineer jobs (28%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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