PMO Digital Tools Analyst

Job Description

Role Summary

The PMO Digital Tools Analyst supports, enhances, and advances the digital ecosystem that enables project, program, and portfolio management across the organization. This role owns the daily operations of PMO tools, creates and manages P3 dashboards, supports resource management data and reporting structures, and works proactively to enhance data integrity.

The analyst plays a key role in enabling futureready PMO capabilities by supporting automation, AIenabled features, advanced reporting, and digital workflow improvements. The position partners closely across IT and business sectors to promote consistency, alignment, and usability of digital PPM solutions.

This is both a tactical and forwardlooking role, supporting today s needs while helping prepare the PMO for tomorrow s digital maturity.

Key Responsibilities

Digital Tool Operations & Ecosystem Support

• Maintain daytoday operations of PMO digital tools, including ServiceNow SPM, MS Project, Power BI, and additional platforms as adopted.

• Troubleshoot user issues, manage access requests, support configuration changes, and ensure stable system performance.

• Conduct release, upgrade, and enhancement testing to validate functionality and user experience.

• Maintain documentation for configurations, operational procedures, and dashboards.

Dashboard Ownership (Project / Program / Portfolio)

• Own the creation, enhancement, and maintenance of dashboards that provide clarity into project, program, and portfolio performance.

• Develop intuitive reporting and visualizations in ServiceNow SPM, Power BI, and other enterprise tools.

• Partner with resource managers and PMO leaders to ensure reporting supports capacity, demand, and planning needs.

• Analyze dashboard data to identify trends, anomalies, or signals requiring attention.

• Partner with the Agile Enablement Analyst to translate Agile and Hybrid metric requirements into dashboards and reporting structures that support project delivery needs.

Data Integrity & Resource Management Stewardship

• Serve as a forwardlooking steward of data integrity across all PMO digital systems.

• Proactively identify data quality issues impacting resource management, portfolio reporting, or lifecycle processes.

• Support the creation of data standards, validation routines, and quality controls that improve overall reporting accuracy.

• Ensure PMO tools fully and accurately reflect resource management structures, roles, and metadata.

AI, Automation & Advanced Capabilities

• Support and colead early adoption of AIenabled features within PMO tools (trend detection, predictive indicators, automated tagging, workflow intelligence).

• Identify opportunities for automation of repetitive tasks, reporting routines, data population, or workflow steps.

• Partner with cross-functional teams and business sectors to extend AIassisted capabilities where valuable.

• Develop technical inputs for automation or AIdriven enhancements, working in partnership with the digital enablement leader.

Framework, Templates & Process Alignment

• Ensure that PMO frameworks, templates, lifecycle guidance, and delivery expectations are accurately represented within all PMO tools.

• Adjust tool configurations, forms, workflows, and metadata structures to reflect updates provided by Framework & Lifecycle leadership.

• Support alignment across sectors to maintain consistency where appropriate.

CrossFunctional & CrossSector Partnership

• Collaborate with IT teams and business sectors that use PPM or related tools to identify opportunities for alignment, integration, or harmonized reporting.

• Support sharing of digital practices, dashboard structures, and emerging capabilities across the organization.

• Help ensure tools work cohesively across diverse delivery environments.

• Work closely with the Agile Enablement Analyst to ensure PMO tools reflect current Agile and Hybrid practice expectations.

User Enablement, Training Support & Office Hours

• Maintain regular open office hours to support PMO staff with tool usage, dashboards, project setup, data integrity issues, resource management data needs, and AIrelated questions.

• Develop user guides, microlearning content, and quickreference materials.

• Partner with PMO Training to produce training content and, when appropriate, host training sessions to support tool adoption and readiness.

• Gather user feedback to identify usability gaps and improvement opportunities.

Why This Role Matters

You will be at the heart of a modernizing PMO, enabling clearer insights, smarter workflows, and more efficient delivery. Your work will directly improve how teams plan, execute, and manage projects, and will help elevate the organization s digital maturity.

This is a highimpact opportunity for someone who wants to grow, innovate, and help shape the future of PMO digital enablement.

Required Education, Experience, & Skills

• 6 years of experience supporting PMO tools or digital systems. Bachelors Required. Or, 8 years with an AA degree.

• Handson experience with ServiceNow SPM, MS Project, or other PPM platforms.

• Ability to build and maintain Power BI dashboards.

• Strong analytical skills with a focus on data quality, accuracy, and improvement.

• Ability to translate technical concepts into clear, accessible user guidance.

• Strong communication, organization, and customer-support skills.

Preferred Education, Experience, & Skills

• Experience with automation, AIenabled features, workflow improvements, or digital capability expansion.

• Familiarity with project lifecycle processes, templates, and PMO frameworks.

• Experience supporting resource management structures or data.

• Experience in regulated or engineeringoriented environments.

• Understanding of data structures, integrations, and system configurations.

Pay Information

Full-Time Salary Range: $96623 - $164259

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

PMO Digital Tools Analyst

128866BR

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