Technician II, Technology Support
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At a glance
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Job overview
The Technician II, Technology Support role supports the execution of customized solutions and organizational initiatives through root cause analysis, reporting, and coordination with internal teams and vendors. It manages daily technology resources and service delivery, provides technical training, and maintains customer relationships. The role works within standard procedures with moderate supervision and follows a Tuesday–Saturday, midnight–9 a.m. schedule.
Skills & qualifications
Skills
Qualifications
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
NICE TO HAVES
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A+ Cert
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Net+ Cert
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Communication/Organizations Skills
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Previous experience managing high volume number of support tickets.
Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.
Grade: A13
Last day for internals to apply 11/19/26
Tuesday-Saturday midnight-9am
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
How this job compares
Set against the 4,133 open Technical Support jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$77–120K/yr1,319 salary ranges
- US median$23–36/hr1,272 hourly ranges
- Openings
- Olive Jobs lists 44 open Technical Support jobs in Oklahoma and 4,133 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Oklahoma
- Oracle9 open
- Apple3 open
- CACI International3 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,583 postings).
- Education
- 343 of the 4,133 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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