Data Center Infrastructure Engineer (Remote from anywhere in Colorado)

Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn more about how we're Serving People. Serving Colorado.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

As our new Data Center Infrastructure Engineer you will provide implementation, operations, and Tier 2 support for the shared enterprise network services the team provides to 20 member organizations, including data center networking; connectivity to cloud providers (AWS, Microsoft Azure, and Google Cloud); WAN transport; enterprise wireless; F5 application delivery and load balancing; and network and application monitoring, performance management, and troubleshooting.

You will configure, deploy, monitor, maintain, and troubleshoot data center, WAN, wireless, cloud connectivity, and F5 load balancing infrastructure. The position executes approved changes and maintenance, responds to monitoring alerts, resolves incidents and service requests from member organizations, onboards applications and sites to standard services, completes assigned project tasks, and maintains accurate network documentation. Decisions made by this position are generally limited to assigned services, devices, and tasks; design decisions, deviations from standards, and high-risk changes are referred to a Senior Infrastructure Engineer. The position is expected to build skills toward senior-level design and leadership responsibilities.

Some of the day to day opportunities include:

Configuring, installing, and deploying network infrastructure for shared enterprise services according to approved designs, standards, and configuration templates. Work includes data center switches and fabric configuration, WAN and SD-WAN edge devices and carrier circuits, wireless access points and controllers, cloud connectivity (for example, BGP peering and routing for AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect), and F5 BIG-IP configuration such as virtual servers, pools, health monitors, and SSL/TLS certificates.

Preparing MOPs for standard and normal changes, submits change requests, executes changes during scheduled maintenance windows, performs pre- and post-change validation, and performs network and F5 software upgrades and security patching to remediate vulnerabilities.

Providing Tier 2 support for enterprise network services used by member organizations.

Monitoring network and application health, responds to alerts, and troubleshoots and resolves incidents and service requests involving routing, switching, data center connectivity, WAN circuits, SD-WAN, wireless, cloud connectivity, F5 load balancing and certificates, DHCP/DNS/IPAM, and network performance. The position uses monitoring tools, AI-assisted analytics, flow data, device logs, and packet captures to isolate problems; works with carriers, cloud providers, and vendors on circuit, connectivity, and hardware issues; follows established incident, problem, and escalation procedures; and participates in the on-call rotation and after-hours maintenance as assigned.

Participating in enterprise network projects such as data center migrations, cloud connectivity builds, WAN and SD-WAN transport changes, wireless deployments, F5 upgrades, and hardware refreshes, completing assigned technical tasks under the direction of the project's Senior Infrastructure Engineer technical lead.

Maintaining accurate network diagrams, inventories, IP address and VRF records, circuit records, F5 application records and certificate inventories, configuration backups, and source-of-truth data, and helps keep procedures and knowledge articles current.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

A minimum of three (3) years of hands-on professional experience supporting enterprise or service-provider network infrastructure, including monitoring and troubleshooting. To include the following experience:

2+ years configuring routing and switching for data center, campus, or wide area networks

1+ year of hands-on experience with at least one of: cloud provider networking (AWS, Azure, or Google Cloud), F5 BIG-IP load balancing, data center fabrics, or enterprise wireless

Working knowledge of TCP/IP, VLANs, subnetting, spanning tree, and dynamic routing protocols (OSPF, BGP)

Experience with Cisco routers and switches, including Catalyst and Nexus platforms, or equivalent platforms (e.g., Arista, Juniper)

Ability to run and adjust existing automation scripts or templates (Python, Ansible, or similar)

Experience with network monitoring and diagnostic tools, including reading device logs and basic packet captures

Experience with incident, change, and request management systems such as ServiceHub or ServiceNow

Ability to create and maintain network diagrams, configuration documentation, and methods of procedure

Associate degree or equivalent network certifications in a computer and information technologies-related field

Demonstrated communications, teamwork, and customer service skills

Ability to participate in scheduled after-hours maintenance windows and an on-call rotation

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

Cisco Certified Network Associate (CCNA), progress toward Cisco Certified Network Professional (CCNP), or equivalent vendor certification

Associate-level cloud certification (e.g., AWS Certified Solutions Architect - Associate, Microsoft Azure Administrator, or Google Associate Cloud Engineer)

F5 Certified BIG-IP Administrator or equivalent load balancing experience

Experience with Cisco ACI or Nexus data center platforms

Experience with Cisco Catalyst 9800 wireless, ISE, or Catalyst Center (formerly DNA Center)

Experience with ThousandEyes, SolarWinds, NetFlow, or similar monitoring platforms

Experience with Infoblox DHCP/DNS/IPAM

Experience supporting a service-provider or multi-tenant network

ITIL Foundation or equivalent knowledge of IT service management practices

Conditions of Employment:

OIT employees must comply with any screening procedures in place at state agency locations where they might perform work.

A pre-employment background check will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, fingerprint-based criminal history search, reference checks, and a drug test. This position may require travel within the specified geographic area, and to locations across the state as needed. If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

Visit our How to Apply webpage to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.