Operational Planner

Introduction to the JobASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Texas, Arizona, California, Connecticut, and, Oregon.The Operations Planner will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy. They will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.Role and ResponsibilitiesEscalations/Process Control: * Respond to and process incoming emergency parts orders. * Enter and execute administrative controls in the SAP system. * Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. * Follow up and Monitor daily escalations through technical support.Planning and Field Support: * Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions. * Drive the replenishment and allocation of parts. * Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans. * Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization. * Monitor critical parts and influence stocking levels ensuring effective coverage.Performance Management: * Ensure customer lead time and fill rate targets are met; NAV's are analyzed for root causes and corrective actions. * Present relevant performance reporting to stakeholders. * Initiate alignment with local CS and Account Team on total demand plan (Service, FCO's, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI's, such as definition and release status. * Improve cooperation between local and central logistics covering volume and NPI's.Continuous Improvement: * Participate in strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction.Education and Experience * Bachelors degree in Business Engineering, Supply Chain or equivalent; or equivalent years of working experience. * 3-5 years of relevant field experience in a complex customer oriented (logistics) environment. * Experience in building a good relationship with customers in supporting their needs. * Knowledge of business complexity, supply chain and/or relevant industry. * Experience in defining and implementing of new processes across the supply chain against agreed costs. * Proven record with (continuous) improvement-projects. * Know how about Materials Requirement Planning (MRP). * Advanced competencies in Microsoft Excel and PowerPoint. * Knowledge of ASML logistics procedures is preferred.SkillsWorking at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, you'll need the following skills: * Can observe and respond to people a