Client Service Consultant I
Aurora, IL · HybridJob$54–72K/yrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Client Service Consultant provides administrative support and customer service to large group insurance clients, working with account teams and internal partners to manage customer relationships. The role serves clients across the Western United States and coordinates requests, issue resolution, meetings, reporting, implementations, and documentation. It is hybrid, with at least three days per week in the office.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description and Requirements
The Team You Will Join
Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Client Service Consultant is responsible for administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. across Western United States. This is an exciting opportunity to work with and for some of the top companies in the United States.
Key Responsibilities
- Serve as the primary point of contact for client requests, project leadership, and coordination between clients and internal teams.
- Partner with internal stakeholders to resolve issues, troubleshoot challenges, and deliver effective solutions.
- Provide exceptional client service while ensuring customer satisfaction and successful service delivery.
- Lead client-facing and internal meetings, presentations, account audits, and strategic planning initiatives.
- Collaborate with financial partners to analyze reports, identify trends, and support business decisions.
- Manage implementations, contract and broker documentation, process development, reporting, and ongoing product and industry knowledge.
Required Qualifications
- Proficient in Microsoft Office Suite, including advanced use of Excel and PowerPoint.
- Strong written and verbal communication, interpersonal, and organizational skills.
- Demonstrated project management, analytical thinking, problem-solving, and attention to detail.
- Ability to work independently, manage multiple priorities, and adapt to changing deadlines and business needs.
- Skilled at balancing client expectations with organizational capabilities while maintaining strong customer relationships.
- Self-motivated learner with the ability to leverage and evaluate AI tools to improve efficiency and support business objectives.
- High School diploma or equivalent required
Preferred Qualifications
- Bachelor's Degree
- Work experience in customer service
- Work experience in employee benefits
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $54,100 - $72,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References
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How this job compares
Set against the 9,800 open Client Services jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This posting$54–72K/yr
- Illinois median$71–103K/yr48 salary ranges
- US median$74–115K/yr795 salary ranges
This range's midpoint, $63K, is 27% below the Illinois median midpoint ($86K) — in the lowest quarter of Client Services salary ranges in Illinois.
- Openings
- Olive Jobs lists 394 open Client Services jobs in Illinois and 9,800 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Illinois
- H&R Block267 open
- JPMorgan Chase28 open
- Edward Jones11 open
- Experience
- Client Services postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 5 years (1,590 postings).
- Education
- This posting asks for a high school diploma; 4,216 of the 9,800 open Client Services jobs (43%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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