Collections Specialist

Job Description

These individuals will be responsible for overseeing and managing a given portfolio ranging from 300-900 clients. These clients are strictly in the business/corporate realm and will be dealing with various departments as said client to ensure utmost client satisfaction as well resolved payment for their organization. The primary focus of this position is to handle/collect on customers past due accounts that carry a balance of at least $10,000. This individual may be responsible for high profile or classified accounts and need to have the ability to navigate conversations with a professional, problem solving demeanor. Additionally, you will be responsible for collaborating with various internal teams, peers, and management to ensure the portfolio expectation is hit on collecting. Responsibilities include but are not limited to --

• Replying to customers with a sense of urgency
• Escalating situations to the appropriate party or department when needed
• May serve as an escalation point of contact for representatives
• Able to multitask through various client inquiries, billing issues, ad hoc requests, purchase orders, etc.
• Be resourceful and take in information through various scenarios to apply to different clients/accounts
• Scheduling follow up meetings with customers in their given portfolio
• Other duties assigned by management
• Ability to pivot to solve other issues from different clients
• Overall portfolio management with hundreds of clients
• Reconciling accounts with high complexity that contain a large volume

Skills and Requirements

• 3+ years of Accounts Receivable, Corporate Billing, Collections, or Accounts Payable in a Business to Business role

• Proficient in Excel

• Account and Cash Reconciliations (match customer invoices to payments and solve discrepancies) B2B collections experience

• SAP experience

• Salesforce

• Construction collections industry experience Mechanics Liens (monitor unpaid balances and place a claim)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].