LCSW Care Manager-Population Management

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position is for a LCSW Care Manager embedded into a primary care clinic in Chapel Hill.

Join our Population Management team and make a meaningful difference in patients’ lives through integrated behavioral health services, Annual Wellness Visits, and preventive care. As an LCSW Care Manager, you’ll build trusted relationships with patients, address behavioral health needs, support long-term health and wellness goals, and help patients navigate care beyond the traditional office visit.

If you’re an LCSW passionate about behavioral health, prevention, patient engagement, and improving outcomes for patients, we’d love for you to apply!

Why You’ll Love This Role

• Enjoy a consistent Monday–Friday schedule, 8:00 AM–5:00 PM, with an hour for lunch and 4 hours of administrative time weekly.

• No nights, no major holidays, and no on-call responsibilities

• AI scribing support within our EHR Join our Population Management team and make a meaningful difference in patients’ lives through integrated behavioral health services, Annual Wellness Visits, and preventive care.

What You’ll Do

As a LCSW Care Manager, you’ll:

• Build trusted relationships with patients

• Address behavioral health needs

• Support long-term health and wellness goals

• Help patients navigate care beyond the traditional office visit

What We’re Looking For

• A highly organized LCSW who thrives in a fast-paced, evolving environment

• Strong clinical judgment, communication, collaboration, and problem-solving skills

• The ability to manage competing priorities and adapt as patient needs change

• At least 2 years of experience as a fully licensed LCSW in an outpatient setting

If you’re passionate about patient-centered care and want a role with balance, impact, and professional growth, apply now!

Responsibilities:

1. Psychotherapy: Provide individual, group, and family psychotherapy to patients to address their emotional, psychological, and social needs. Utilize evidence-based therapeutic techniques and interventions to promote positive change and enhance overall well-being.

2. Documentation and Billing for Services: Accurately document and bill for services rendered in compliance with insurance and regulatory requirements.

3. Assessments: Conduct comprehensive biopsychosocial assessments to evaluate patient needs and identify any barriers to their overall functioning. This includes assessing their support systems, coping mechanisms, mental health conditions, and psychosocial factors.

4. Patient-Centered Care Plans: Collaborate with the healthcare team and the patient to develop individualized care plans that address their unique needs, goals, and preferences. These plans should integrate medical, psychological, and social aspects of care to ensure a holistic approach. Plans should facilitate optimal patient care transitions to avoid unnecessary hospitalizations or emergency department utilization.

5. Resource Facilitation: Connect patients and their families with community resources, mental health services, support groups, and other relevant programs. This includes assisting with referrals for psychiatric evaluations, medication management, and coordinating care with other providers.

6. Crises Management: Identify possible or actual patient/family crises, provide crisis intervention and emotional support, and creates and facilitates effective plans for resolution.

7. Progress Monitoring & Evaluation: Continuously monitor and evaluate the progress of patients' care plans to assess their response to interventions, measure outcomes, and make necessary adjustments. Collaborate with the healthcare team to ensure appropriate follow-up and continuity of care.

8. Advocacy: Advocate for patients' needs within the healthcare system and the community. This involves ensuring access to appropriate treatment, facilitating communication between patients and their healthcare team, and addressing any barriers or concerns that may impact the patient's well-being.

9. Active Listening: Engage in active listening to understand patients' experiences, concerns, and emotions. Provide a safe and non-judgmental space for patients to express themselves, and offer empathy, validation, and support.

10. Respect for Individuality: Recognize and respect the unique values, beliefs, and cultural backgrounds of each patient. Tailor interventions and support to align with their individual needs and preferences, taking into account their cultural, social, and spiritual backgrounds.

11. Building Trust: Build trust-based relationships with patients and their families by demonstrating empathy, confidentiality, and professionalism. Foster open communication, collaboration, and a therapeutic alliance.

12. Actively participates in meetings, problem solving, goal setting, quality improvement and patient satisfaction initiatives. Identifies and appropriately escalates quality improvement opportunities.

Other Information

Other information:

Education Requirements:

• Master's Degree in Social Work

Licensure/Certification Requirements:

• Licensure or certification as a Clinical Social Worker (LCSW)

Professional Experience Requirements:

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Knowledge/Skills/and Abilities Requirements:

• • Knowledge of mental health conditions, diagnostic criteria, and evidence-based treatment modalities

• Strong assessment and diagnostic skills

• Excellent counseling and interpersonal skills

• Ability to collaborate effectively as part of an interdisciplinary team

• Empathy, compassion, and cultural sensitivity

• Strong organizational and time management skills

• Ability to maintain confidentiality and adhere to ethical guidelines

• Proficiency in billing and documentation procedures

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Pop Health Care Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $33.37 - $47.97 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.