Director, GTM Operations

Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THE ROLE

Audible is transforming its membership portfolio to give customers more value, more choice, and more ways to listen. That transformation runs on complex launches spanning cross-functional teams and channels.

The Director, GTM Operations L owns go-to-market coordination, readiness, and on-time delivery across the membership portfolio evolution. You design the GTM plan and working-backward timeline that brings the strategy to life for customers, and you keep the GTM team on track to launch through strategic problem solving, rigorous program management and clear communication. You run milestone reviews at the right time with the right people, documenting feedback, decisions, and open disagreements for resolution or escalation. When something slips, you catch it early and use sound judgment on whether to resolve it within the cross-functional team or escalate for a leadership decision, keeping momentum intact. You work across Product Marketing, surface and channel owners (GLM, Paid Media, Brand/Social, Comms/PR, CS), and measurement partners (Finance, VINCI/Econ) to deliver cohesive messaging and synchronized campaign execution that meets launch and performance objectives in every marketplace.

Because this role centers on marketing launch preparation, readiness, and delivery, you partner with the Product Leads and TPMs (who coordinate across the Product and Tech org) to land a synchronized launch and a clean transition to ongoing operations.

Finally, you will reimagine how we scale our ability to deliver this work through innovative, AI-native solutions.

As a Director, GTM Operations, you will...

• Own end-to-end go-to-market coordination and delivery for Audible's membership portfolio transformation, managing the master GTM project plan across major product launches spanning multiple marketplaces

• Serve as the primary liaison to CEO-Directs and senior leadership, providing clear, concise status reporting against milestones, convening executives for strategic reviews, and ensuring leadership feedback is captured and incorporated into plans

• Drive cross-functional alignment and accountability across Product Marketing, Marketing channel owners, and measurement partners — building consensus and driving teams to committed dates without direct management authority

• Track and ensure marketplace launch readiness across all regions, working right-to-left from committed launch dates to confirm functional teams are on schedule, dependencies are visible, localization is effective, and regulatory/compliance requirements are met in every marketplace

• Ensure messaging and content consistency across the full customer journey — partnering with channel owners to maintain coherent, approved messaging across O&O surfaces, paid/social channels, PR/Comms toolkits, and customer service materials, while securing Legal sign-off to manage regulatory and reputational risk

• Proactively surface risks, delays, and blockers with sufficient lead time for leadership to act escalating to functional leaders or CEO-Directs when workstreams fall behind committed dates, and driving resolution of marketplace-specific gaps before activation

• Partner with Finance, Economics, and Analytics teams to produce and socialize measurement plans tied to clearly defined launch objectives, and coordinate performance reporting and executive communications through the post-launch period into formal BAU transition

• Maintain a global portfolio view across all in-scope launches, tracking cross-initiative dependencies, running recurring cross-functional meetings (project kickoffs, GTM planning sessions, readiness reviews with go/no-go decisions), and ensuring the end-to-end customer experience holds together across this evolution

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

• Bachelor's degree in marketing, economics, business or equivalent

• 10+ years in marketing, product marketing, go-to-market strategy, marketing operations, or program management in a consumer-facing or subscription-based business

• Experience coordinating international, omni-channel product rollouts requiring multi-language execution across multiple countries with distinct regulatory requirements

• Experience driving cross-functional accountability across teams you don't directly manage — through influence, credibility, and structured program management

• Experience communicating at executive altitude, translating cross-functional complexity into clear, concise status reporting, escalations, and leadership-ready narratives

• Experience producing project plans and working backward timelines, status reporting, launch-readiness summaries, and executive-facing documents with strong written and verbal communication skills

• Experience managing complex project portfolios with multiple concurrent workstreams, interdependencies, and phased delivery timelines

Preferred Qualifications

• Experience with customer segmentation, profiling, and targeting

• Master's degree in marketing, economics, business or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NJ, Newark - 157,100.00 - 212,600.00 USD annually