Information Technology Technician (Local Government) - Delaware County Area Agen

Salary $49,803.00 - $59,767.50 Annually Location Delaware County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-60934-L0438 Department Local Government Division AN Delaware Co Aaa Opening Date 10/20/2026 Closing Date 11/2/2026 11:59 PM Eastern Job Code L0438 Position Number 80000442 Union Non-Union Bargaining Unit LG Pay Group LG Bureau / Division Code 88101123 Bureau / Division Delaware County Area Agency on Aging Worksite Address 1501 Chester Pike, Suite 250 City Eddystone, Pennsylvania Zip Code 19022 Contact Name Kate Morgan Contact Phone 610.477.3032 Contact Email [email protected] THE POSITION Are you looking for a rewarding, technical information technology (IT) career serving older adults in Delaware County? The Delaware County Office of Services for the Aging (COSA) is seeking a motivated and resourceful individual to join our team as an IT Technician. We offer a comprehensive benefit package, along with opportunities for professional growth and advancement. This is a great fit for someone who enjoys solving problems and working closely with people while keeping vital systems and equipment running smoothly. Apply now to experience the rewards of civil service in a role where your technical skills create a meaningful impact. DESCRIPTION OF WORK This position provides comprehensive hardware and software support to staff, volunteers, and partners across the agency. It is responsible for installing, maintaining, and troubleshooting IT systems, managing user access and devices, and helping to drive continuous improvements in IT operations. As an Information Technology Technician, you will perform the following duties: 1. Technical Support: Provide hands-on IT support for hardware, software, and connectivity issues to employees, volunteers, and providers 2. Account Management: Create and manage user accounts and system access in supported platforms 3. Device Maintenance: Configure, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices 4. Network Tasks: Monitor performance, address network problems, and support shared resources 5. Documentation Work: Record help desk requests, track equipment, and maintain accurate technical records 6. Training Assistance: Determine user training needs, prepare training materials, and provide instruction to users on technology topics Work Schedule and Additional Information: 1. Full-time employment 2. Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. 3. Telework: You may have the opportunity to work from home (telework) part-time, after six months and depending on operational needs. The ability to telework is subject to change at any time. Additional details may be provided during the interview. 4. **Salary:In some cases, the starting salary may be non-negotiable. 5. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. An associate's degree in any information technology field; or 2. Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or 3. An equivalent combination of experience and training. 4. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements: 1. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 2. You must be able to perform essential job functions. How to pply: 1. Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 2. If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 3. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. 4. Failure to comply with the above application requirements may eliminate you from consideration for this position. 5. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers 1. for ... For full info follow application link. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.