Site SA Assistant

Site SA Assistant Job ID 2026-9323 Job Locations US-PA-Philadelphia Category IT: Hardware Type Regular Full-Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities We have an exciting opportunity at the Department of State! The Site Systems Administrator (SA) Assistant provides on-site SA services to specific office throughout the United States ensure we manage the assets and operations support the customer's mission to provide IT services to DoS users enterprise wide. Responsibilities: 1. In this role, you will work with the SA lead to manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed CA applications). 2. This includes managing security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases. 3. Additionally, you will be required to enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts/privileges), vSphere/OS remediation, security compliance tools. 4. The SA Assistant will ensure the confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data; provide technical support for testing and evaluation, and execute regular data backups, restores, and purging procedures to ensure data availability; coordinate hardware/software upgrades, consolidations, and equipment retirements. 5. Additionally, you will log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now); initiate, track, and document all configuration changes for hardware, software, and permissions. 6. You will monitor system performance for anomalies; maintain current site topology diagrams, system configurations, and comprehensive technical documentation. Qualifications EDUCATION AND EXPERIENCE The following are the education and experience required for this position: 1. 2+ years 2. Associate's or equivalent 3. Secret Security Clearance PREFERRED REQUIREMENTS: 1. Comp TIA A+, Sec+, ITIL 4 Foundation Certification(s) PHYSICAL REQUIREMENTS: This position requires the ability to perform the below essential functions: 1. 2. Sitting for long periods 3. Standing for long periods 4. Ambulate throughout an office 5. Ambulate between several buildings 6. Stoop, kneel, crouch, or crawl as required 7. Repeatedly lift and carry weight up to 40 pounds 8. Travel by land or air transportation 10 % . About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against a y applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor. If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees. Pay Band Min USD $71,440.00/Yr. Pay Band Max USD $110,580.00/Yr. Need help finding the right job? We can recommend jobs specifically for you!Click here to get started. It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.