SEEK Academic Counselor

SEEK Academic Counselor

POSITION DETAILS

As a leading online school in New York since 2003, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 28 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Reporting to the SEEK Director, the SEEK Academic Advisor will support student enrollment, retention, and graduation in the Percy Ellis Sutton/Search for Education Elevation and Knowledge (SEEK) program through comprehensive student support services.

In addition to the CUNY Title Overview, responsibilities include, but are not limited to:

• Practices proactive and data-driven outreach that provides timely and holistic interventions to address the barriers that prevent students from completing their degree and collaborates with offices across the school (e.g., Registrar, Financial Aid, Bursar, Career Services, Student Services) to assist the student in resolving issues and navigating support.

• Guides students through degree mapping, course registration, major selection, and financial aid compliance to keep them on track for graduation.

• Contributes to the development, implementation, and coordination of all SEEK programming.

• Creates and executes academic plans from admission to graduation.

• Provides holistic support to help students navigate personal and social challenges that may impact their education.

• Refers students and facilitates the connection to appropriate campus resources, counseling, support services, and/or designated outside agencies.

• Assists with departmental activities as needed and participates in School-wide events.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

• Job duties require schedule flexibility and willingness to work evenings or weekends as necessary.

QUALIFICATIONS

A Master's degree in counseling, social work, or psychology and two years' related experience. Other related master's degrees can be considered.

Note: this is not a mental health counselor/practitioner position and is not responsible for providing psychological counseling.

Preferred Qualifications

• At least 2 years of experience working in programs that serve students from economically and educationally disadvantaged backgrounds.

• Demonstrated experience providing academic advising, student success coaching, or case management in a higher education setting.

• Experience working with adult, nontraditional, transfer, re-entry, and/or stop-out student populations, preferably in an online higher education environment.

• Experience developing individualized academic and degree completion plans for students with complex or non-linear academic pathways.

• Experience with Credit for Prior Learning (CPL) and Prior Learning Assessment (PLA).

• Demonstrated experience conducting proactive, multi-touch student outreach and interventions to support persistence, retention, and degree completion.

• Ability to identify academic, financial, administrative, and personal barriers to student progress and coordinate appropriate interventions and referrals across institutional offices.

• Experience using student success data and technology platforms to monitor academic progress, document interventions, and identify students requiring additional support.

• Excellent communication, interpersonal, and organizational skills.

• Ability to work well in a time-sensitive, dynamic, student-centered, and responsive office.

CUNY TITLE OVERVIEW

Provides educational programs, academic advice, and assistance to SEEK students. SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at the senior CUNY colleges to provide comprehensive academic support to assist capable students who otherwise might not be able to attend college.

• Provides advice to students covering academic, social, career, and related issues, making appropriate referrals as needed

• Determines areas of need and develops and teaches orientation programs, seminars, student workshops, and other activities

• Develops academic interventions related to student academic status and success

• Reports on activities and outcomes, assisting with report-writing and data collection

• Collaborates with academic and student support departments to ensure students are utilizing available services and programming

• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience between $79,630 - $85,556.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting form outside our system, access the employment page on our web site and search for this vacancy using Job ID# 32986 or Title.

• Applicants must attach a resume and cover letter.

• Candidates must be legally authorized to work in the United States on a full-time basis.

CLOSING DATE

December 4, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32986

Location: School of Professional Studies

Job Type: Full-Time