Senior Business Program Manager

Overview

MCAPS-Core (Microsoft Customer & Partner Solutions) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Units (ATU), Specialist Team Units (STU), and Customer Success Units (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment. Create and Deliver Customer Experiences for Microsoft's Most Strategic Customers at the Global Experience Center in Silicon Valley (SVC).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Deliver 200+ Customer Executive Briefings aligining to Microsoft' s Go to Market Priorities that support Sales Revenue in the most competitive corridor for our company and second largest office for Microsoft in the Americas.

Manage complex programs and cross-functional execution: Lead portfolios of highly complex programs, establish governance, objectives, timelines, resources, and success criteria, drive accountability across stakeholders, and improve processes through operational excellence and continuous optimization.

Design scalable, secure, and innovative business solutions: Shape program strategy and roadmap, identify new opportunities, solve complex business challenges, conduct market and business analysis, ensure security and compliance requirements are met, and align programs with long-term business goals and priorities.

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Experience translating customer business priorities into strategic executive engagements that accelerate transformation, strengthen relationships, and drive measurable business outcomes.

• Understanding of AI, cloud computing, cybersecurity, and emerging technologies, with the ability to connect technology innovation to enterprise business value.

• Executive communication, storytelling, and facilitation skills, with experience delivering compelling, personalized experiences for senior business leaders.

• Experience leading complex, high-visibility programs across matrixed organizations, demonstrating strategic judgment, operational excellence, and the ability to influence without authority.

• Experience leveraging customer insights, business intelligence, and continuous innovation to elevate executive engagement programs, improve customer experiences, and demonstrate measurable business impact.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)