RETAIL MANAGER - Binghamton University - Binghamton, NY

Location: Panera Bread on the campus of Binghamton University

Salary: $75,000 - $80,000

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Are you a people-first leader with a passion for great food, exceptional guest experiences, and building high-performing teams? Join Chartwells Higher Education as a Retail Food Manager supporting the vibrant Panera Bread location at Binghamton University. This is an exciting opportunity to oversee a nationally recognized brand while making a daily impact on the student experience at one of the nation's premier public universities.

As the Retail Food Manager, you'll drive operational excellence, inspire a team of associates, and create a welcoming environment where students, faculty, and guests can enjoy fresh food, outstanding service, and a memorable dining experience.

What You'll Do

• Lead the day-to-day operations of a high-volume Panera Bread location on campus

• Recruit, train, coach, and develop hourly associates to deliver exceptional guest service

• Plan and execute special events, promotions, and retail initiatives that drive engagement and sales

• Maintain cash controls, payroll records, and operational reporting with accuracy and accountability

• Ensure compliance with company policies, food safety standards, and sanitation procedures

• Train team members on customer service, cashiering, food presentation, portion control, and safety practices

• Monitor product quality, cleanliness, and brand presentation standards

• Foster strong relationships with university partners, guests, and team members

• Support financial performance through effective labor management, food cost controls, and operational efficiencies

• Complete all daily, weekly, and monthly reports while meeting established deadlines

• Implement and maintain cash-handling procedures that safeguard company assets

What We're Looking For

1. Passion for hospitality, foodservice, and creating exceptional guest experiences

2. Strong leadership skills with the ability to motivate and develop teams

3. Experience managing retail foodservice, café, coffee shop, bakery-café, or quick-service restaurant operations

4. Ability to thrive in a fast-paced, customer-focused environment

Preferred Qualifications

• Bachelor's degree in Food Service Management, Hospitality Management, Business, or related field preferred

• Associate degree plus three years of relevant management experience also considered

• 1-3+ years of foodservice retail management experience

• Knowledge of food trends, merchandising, marketing, and customer engagement strategies

• Experience with cash management and retail financial reporting

• Understanding of food cost controls, inventory management, and labor management

• P&L accountability and contract foodservice experience preferred

• Strong coaching, supervisory, and team-building skills

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office, email, internet applications, and point-of-sale systems

Why Join Chartwells Higher Education?

At Chartwells, we're redefining the campus dining experience. You'll join a team that values innovation, leadership development, and creating memorable moments for students every day. This role offers the chance to lead a beloved retail concept while growing your foodservice management career in a dynamic university environment.

Bring your passion for leadership, food, and guest experience to Panera Bread at Binghamton University and help create a destination students love to visit every day!

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ChartwellsHED.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1580547

Chartwells HE

KRISTINA MCCARTHY

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