Membership and Guest Services Associate

Membership Processing-Assist and support the Membership and Guest Services team in all aspects of membership processing, such as:Enter and process all membership gifts (and associated donations, if any) in Altru and UT VIP systems.Download and verify website membership applications.Maintain member/donor records in the computer system in a timely and accurate fashion.Download daily lockbox deposit summaries and images.Utilize digital membership card platform for all new and renewing members and/or print and mail physical membership cards.Communications and Administrative SupportAnswer phone inquiries in a friendly and helpful manner.Send and answer correspondence as it relates to Member and Guest Services.Prepare, track and send silent auction requests.Handle non-profit and corporate membership requests.Maintain physical and electronic files for memberships and donations. deceased notifications in database and other data clean-up tasks.Other routine administrative tasks.Liaison for large groupsFacilitate group admission and private tour requests. Create group reservations in Altru. Coordinate with other teams to guide tours. Continue all correspondence with group organizers post-request.Run reports on revenues for group tours and visits.Handle non-profit and corporate membership requests.Project Administration and SupportLead back-office project assignments, organize proper documents and meetings, and correspond with other Wildflower Center teams as needed.Other functions as assigned.