Coordinator, Medical Social Work

Job Summary:

Facilitates client care by coordinating and delivering psychosocial assessments, diagnostic impressions, and interventions for individuals, couples, families, and groups. Collaborates with interdisciplinary teams to develop individualized care plans, determine necessary interventions, and address social service needs. Communicates treatment plans and resources to patients, supports the implementation of social work service plans, and ensures proper referrals to appropriate services. Ensures compliance with organizational, state, and federal guidelines and stays informed of industry best practices and new treatment options.

Essential Responsibilities:

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.

• Facilitates effective client care by coordinating the provision of psychosocial assessment, diagnostic impressions, interventions with individuals/couples/families/groups, and prevention of psychosocial dysfunction/disability/impairment including emotional/mental/behavioral disorders; collaborating with interdisciplinary teams when coordinating psychosocial assessment, including functional status and financial resources to assist in the development of an individualized care plan, determine interventions needed, and discuss social service needs; communicating and providing information to patients to share results to discuss social work and treatment plans, provide resources, and answer basic questions; assisting in the execution of social work service plans, applying feedback when appropriate; and contributing to the referral of members, patients, and staff to the appropriate services and sharing information with providers.

• Coordinates the care of a caseload of patients with low to medium psychosocial acuity by receiving guidance from the clinical team to disseminate treatment plans to patients and providers; aiding in the implementation of recommendations to improve care coordination; acquiring knowledge of guidelines and protocols to recommend patient referrals; learning and complying with case management policies and procedures to promote member utilization and engagement of services; and documenting patient treatment plans and follow-up appointments.

• Supports compliant services by learning and complying with organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures; and maintaining and submitting written and electronic documentation, records, and reports (e.g., charting) according to department, federal, and state regulations, with guidance.

• Supports program development and management by helping to evaluate the quality and effectiveness of social work programs; and learning industry best practices and new treatment options for outcome management as well as social work programs or protocols.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Constructive Feedback

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Health Care Industry

• Influencing Others

• Integrity

• Leadership

• Learning Agility

• Problem Solving

• Short- and Long-term Learning & Recall

• Team Building

• Teamwork

Knowledge, Skills and Abilities: (Functional)

• Accountability

• Acts with Compassion

• Adaptability

• Care Coordination

• Confidentiality

• Conflict Resolution

• Discretion

• Intercultural Skills

• Interpersonal Skills

• Maintain Files and Records

• Managing Diverse Relationships

• Member Service

• Patient Advocacy

• Patient Education

• Relationship Building

Minimum Qualifications:

• Bachelors degree in Psychology, Counseling, Social Work or related field AND minimum one (1) year of experience in counseling, social work, or a directly field.

Preferred Qualifications:

• N/A

COMPANY: KAISER

TITLE: Coordinator, Medical Social Work

LOCATION: Honolulu, Hawaii

REQNUMBER: 1446890

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.