Manager, Station Support

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education: High School Diploma/GED

Education Details: High School Diploma required.

Certification: No

Certification Details: N/A

Years of Experience: Minimum one (1) year of Customer Service experience.

Credit Check: No

Valid/Unexpired Passport Book: No

Valid/Unexpired Driver's License: No

• Effective communication skills, both verbal and written.

• Ability to work efficiently under time constraints.

• Available and willing to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.

• Well-groomed and adhere to the dress code policy.

• Must be at least 18 years of age.

• Able to attend and successfully complete the required training.

• Strong computer skills and ability to use general office equipment.

• Ability to work in extreme weather conditions.

• People-oriented, highly motivated with a positive and friendly attitude.

• Accurately type 30 wpm

• Ability to use Microsoft Office (outlook, excel, word)

• TRAINEE STATUS: Upon offer of employment, you will remain in the trainee status until successful completion of all practical and written curricula.

Preferred Requirements

• Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.

Job Duties

• Directs and coordinates duties of cross-utilized Customer Service/Ground Operations agents.

• Assigns employees to specific job functions based on operational needs and seniority.

• Covers supervisory absences and vacations when needed.

• May discipline employees under supervisory direction for violations of company rules.

• Leads by example, motivates team members, and fosters a positive work environment.

• Coordinates and ensures completion of all required training (new hire, recurrent, supplemental, local).

• Completes ad hoc assignments and required reports as requested by leadership.

• Processes tickets, checks baggage, monitors carry-on items, and assigns seats.

• Provides accurate information on flight schedules, boarding procedures, and seating arrangements.

• Handles denied boarding situations, solicit volunteers, and re-accommodate customers.

• Issues hotel, meals, and taxi vouchers when appropriate.

• Assists customers with special needs, including boarding assistance.

• Resolves customer complaints and ensures satisfaction.

• Assists with travel itinerary changes, cancellations, and rebookings (air, hotel, ancillary services).

• Maximizes revenue by offering ancillary options (seats, bags, auto, hotel).

• Maintains high customer service standards (90% QA) with a friendly and genuine demeanor.

• Loads and unloads baggage and co-mail of various weights and dimensions.

• Meets arriving flights at baggage carousel to ensure proper handling.

• Monitors carousel for unclaimed baggage and stores items in Baggage Service Office.

• Handles delayed, lost, damaged, or misloaded baggage issues and follows up with customers.

• Provides consequential expenses and ensures delivery of late-arriving or misloaded bags.

• Tracks and traces lost articles, loaner wheelchairs, car seats, and strollers.

• Assists with lost and found items and informs customers of baggage policies and claims procedures.

• Marshals aircraft and perform pushbacks and tows.

• Operates heavy motorized equipment (tugs, tractors, belt loaders, bag carts, push-back tractors, deicers).

• Enforces safety and security measures and monitors sensitive safety zones.

• Ensures compliance with FAA, Allegiant Air, and airport regulations.

• Reports safety hazards and incidents to supervisors.

• Adheres to all company safety rules, including dangerous goods handling and awareness.

• Must be able to read, write, and speak English to follow instructions and interact with customers.

• Must be able to work flexible hours, including nights, weekends, holidays, and during irregular operations.

• Required to work at least 1 hour per scheduled shift in assisting Customer Care in which you must be answering and handling incoming passenger calls.

• Must be able to provide support to the Lead Line with answering Station Lead calls, when the call volume dictates.

• Upon business demands, additional duties/tasks assigned as training and additional specific qualifications have been met such as commissary, cleaners, GSC, etc.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs

Full Time Benefits:

Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Paid vacation, holidays, and sick time

Part Time Benefits:

Profit Sharing

Medical Travel Reimbursement

Legal, Identity and Pet Insurance

401K with an employer match

Employee Stock Purchase Plan

Employee Assistance Program

Flight Benefits

Sick time