Client Support Analyst
OTHER, MAContract / Temporary$23–28/hrPosted 1w agoStill listed today
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At a glance
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Job overview
The Client Support Analyst supports Channel Partners and the Sales Team in the natural gas and retail energy markets. The role resolves post-deal inquiries and operational challenges, including enrollment, billing, commission, and market-change issues. This one-year W-2 contract assignment is based in Houston and reports to an onsite manager. The position requires two years of experience and accepts a high school diploma/GED or a bachelor’s degree or equivalent experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
About the role: Location: Houston, TX 77024
We are looking for a Client Support Analyst on behalf of our client. This is a 1-year contract assignment. (W-2) You have a passion for making a difference in the Natural Gas and Retail Energy market. You will be supporting the Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets. You will be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, among others. You will report to the onsite manager.
Location: Houston, TX 77024
1-year contract assignment. (W-2)
Key Responsibilities:
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You will serve as a critical post-deal liaison between Services, Brokers, and the Sales Team. This role requires a detail-oriented professional who can conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.
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You will be the primary point of contact for brokers and sales representatives navigating post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
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You will handle complex operational analyses to support informed decision-making within the business unit, acting as a trusted advisor to internal and external stakeholders.
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You will bring a passion for the retail energy and gas market, demonstrates a winning attitude.
Qualifications:
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High School Grad / GED
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Bachelor's or Equivalent Experience
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Experience: 2 years
Helpful Qualifications
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Effective Written Communications
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Effective Verbal Communications
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Financial Analysis
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Microsoft Office Suite
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Bachelor's Degree
Our Safety Pledge to You:
If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!
Why WECTEC Staffing Services?
WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.
WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:
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Comprehensive Health and Income Protection Benefits
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401(k) Savings Plan
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Paid Vacations for Qualifying Positions
We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $23.00/hr. to $28.00/hr.
WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com
You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com
Get connected with WECTEC Staffing Services on social media: LinkedIn
Equal Opportunity Employer including Veterans and Individuals with Disabilities
#LI-Onsite
How this job compares
Set against the 2,155 open Customer Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$23–28/hr
- US median$21–28/hr690 hourly ranges
This range's midpoint, $25.50/hr, is close to the US median midpoint ($25/hr) — in the middle half of Customer Support hourly ranges across the US.
- Openings
- Olive Jobs lists 51 open Customer Support jobs in Massachusetts and 2,155 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most in Massachusetts
- Oracle6 open
- Eastern Bank4 open
- MathWorks3 open
- Experience
- This posting asks for at least 2 years of experience; Customer Support postings that state a minimum ask for 3 years at the median (1,448 postings).
- Education
- 216 of the 2,155 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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