Overnight Closer
Planet Fitness - PF Baseline Fitness
Arvada, COFull-time$15.2/hrPosted 6 days agoStill listed 6 days ago
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At a glance
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Job overview
The Customer Service Representative supports new member sales and creates a positive member experience by providing customer service to members, prospective members, and guests. The role handles front desk tasks, member services questions, and club neatness and cleanliness. It reports to the Club Manager and is classified as non-supervisory and non-exempt.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Free uniforms
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Opportunity for advancement
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Training & development
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Employee discounts
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Flexible schedule
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Free food & snacks
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
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Greet/meet potential members, providing a great customer experience.
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Handle front desk related tasks:
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Answering phone calls in a polite and friendly manner to assist with questions or concerns.
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Taking info calls and tours
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Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
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Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
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Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
How this job compares
Set against the 77,683 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$15.2/hr
- Colorado median$18–20/hr1,444 hourly ranges
- US median$17–19/hr34,349 hourly ranges
This rate, $15.20/hr, is 22% below the Colorado median midpoint ($20/hr) — in the lowest quarter of Customer Service hourly ranges in Colorado.
- Openings
- Olive Jobs lists 1,679 open Customer Service jobs in Colorado and 77,683 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Colorado
- Dollar Tree170 open
- McDonald's154 open
- Walmart146 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,850 postings).
- Education
- 1,389 of the 77,683 open Customer Service jobs (2%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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