Desktop Support Specialist - Mesa
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At a glance
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Job overview
The Remote Support Specialist provides technical support for systems supporting Remote Services, including Wintel, UNIX, VMware, storage, backup, print, network, and telecommunications services. The role delivers remote desktop and systems support, with a focus on service delivery, technical excellence, and customer satisfaction. It also provides onsite technical support and performs root cause analysis and process improvement.
Skills & qualifications
Skills
Qualifications
Full job description
[[extTitle]] in [[location]]
Unique Skills:
[[cusuniqSkills]]
Education and Experience Requirements
Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. 5 years experience providing expert remote desktop support and basic server, telecommunication and network support required. At least one of the following industry certifications preferred.: Microsoft Technology Associate (MTA), CompTIA A+,
MCTS/MCP Windows 7 or above, CCNA.
Position Purpose:
The Remote Support Specialist acts as technical support for systems supporting Remote Services (Wintel, UNIX, VMware, Storage, backup, print, network and Telecommunication Services).
Job Description
Principle Duties and Responsibilities:
Essential Functions:
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Provide expert remote desktop support and basic server, telecommunication and network services with particular focus on service delivery, technical excellence and customer satisfaction.
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Drive to meet or exceed organizational goals for quality, cost per contact, customer satisfaction, first contact resolution and service availability.
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Participate in engagements that have a strong business & technology focus.
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Demonstrate strong customer service skills to provide onsite technical support focusing on strong listening skills to gain an accurate understanding of the situation, displaying a sense of urgency to resolve customer issues.
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Provide expert remote support for desktops, printers, mobile devices, telephones, network devices and server administration.
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Ensure root cause analysis is performed in accordance with Gulfstream policies and standards.
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Produce accurate documentation at the client and incident level.
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Constantly drive for process improvement.
Perform other duties as assigned.
Other Requirements:
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Basic administrative experience with Windows Server 2008R2 or greater, or Windows Active Directory.
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Experience supporting Windows desktops Win 7 or greater.
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Working knowledge of Mac OS, IOS mobile devices and Cisco Call Manager.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer. This job requires one to be able to read, write, speak, and understand the English language.
Additional Information
Requisition Number: [[id]]
Category: [[customString3]]
Percentage of Travel: [[custravRequired]]
Shift: [[cusShift]]
Employment Type: [[filter2]]
Posting End Date: [[custextPostEndDate]]
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information (http://www.gulfstream.com/legal\_notice.htm) | Site Utilities (http://www.gulfstream.com/utilities/) | Contacts (http://www.gulfstream.com/contacts/) | Sitemap (http://www.gulfstream.com/sitemap.htm)
Copyright © 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company (http://www.generaldynamics.com/) .
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
How this job compares
Set against the 701 open Desktop Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$57–70K/yr176 salary ranges
- US median$25–30/hr260 hourly ranges
- Openings
- Olive Jobs lists 701 open Desktop Support jobs across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- TEKsystems87 open
- Cognizant61 open
- Robert Half Technology45 open
- Experience
- This posting asks for at least 5 years of experience — more than three in four Desktop Support postings that state a minimum ask for (median 2 years, across 499 postings).
- Education
- 23 of the 701 open Desktop Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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