Patient Account Team Lead - Special Self Pay Team

Job Family :

Patient Account Representative

Travel Required :

None

Clearance Required :

None

What You Will Do :

A Team Lead is responsible for guiding, supervising, and supporting a team to ensure daily operations run smoothly and organizational goals are achieved. The Team Lead provides direction, monitors performance, resolves issues, motivates team members, and ensures that work is completed efficiently and accurately.

Key Responsibilities

• Lead, supervise, and motivate team members.

• Assign daily tasks and monitor workflow.

• Ensure team goals, deadlines, and performance targets are met.

• Train, coach, and support employees.

• Monitor attendance, productivity, and work quality.

• Communicate company policies, updates, and expectations.

• Address employee concerns and resolve workplace conflicts.

• Identify opportunities to improve processes and efficiency.

• Provide feedback and performance updates to management.

• Maintain a positive, professional, and productive work environment

What You Will Need :

• High School Diploma or equivalent

• 8+ years experience in customer service, healthcare or financial service

• Strong leadership and communication skills.

• Excellent problem-solving and decision-making abilities.

• Ability to motivate and develop team members.

• Strong organizational and time-management skills.

• Ability to work independently and as part of a team.

• Good conflict-resolution and customer-service skills.

What Would Be Nice To Have :

Bilingual (English/Spanish)

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What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.