Key Holder Associate - Full Time - Outlet Store
Douglasville, GAFull-timePosted 5 days agoStill listed 4 days ago
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At a glance
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Job overview
The Key Holder Associate supports the store leadership team by providing opening and closing coverage and helping drive sales, customer service, and store operations. During assigned shifts, the associate handles select customer transactions, resolves service issues, promotes products, and helps maintain store procedures. The role includes Service Excellence leadership training and requires a flexible schedule, including closing one to two nights per week.
Skills & qualifications
Skills
Qualifications
Full job description
As a Key Holder, you will drive store sales and metrics by supporting the leadership team with store opening and closing coverage. The Key Holder is an hourly associate role with active leadership responsibility. During assigned open or closing shifts you will help drive the in-store experience.
Through excellent customer service and friendly interactions with associates you’ll help the leadership team quickly and effectively take care of the customer. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
- Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
- Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
- Drives customer service during assigned period
- Approves select point of sale transactions such as returns and voids, when needed to serve the customer
- Resolves customer service issues as needed
- Engages in promoting and selling products to ensure customer satisfaction
- Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
- Supports store manager with management and coordination of the daily operations of the store
- Communicates results from CSL walks with store leadership
- Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
Minimum Education & Experience:
- Must participate in Service Excellence leadership training
- Must be 18 or rising senior in high school
- High School Diploma or GED equivalent
- Experience in retail preferred
- Excellent communication skills
- Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
- Internal applicants: 12-18 months required employment to be considered for the role
- Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal
Physical Requirements:
- Ability to use computer keyboard, standard telephone and other related business equipment
- Hand manipulation to remove sensor tags
- Ability to push / pull 100-500 pounds when moving stock carts
- Task demands vary in each department because of the different types of merchandise
- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
- Ability to work at a safe and steady pace
How this job compares
Set against the 11,370 open Retail Associate jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Georgia median$14/hr164 hourly ranges
- Openings
- Olive Jobs lists 381 open Retail Associate jobs in Georgia and 11,370 across the US. None of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Ross Stores, Inc.48 open
- Walmart35 open
- Goodwill of North Georgia33 open
- Experience
- Retail Associate postings that state a minimum ask for 1 year of experience at the median (590 postings).
- Education
- This posting asks for a high school diploma; 1,308 of the 11,370 open Retail Associate jobs (12%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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