Client Operations Manager

☀️ About Nowadays We're building the future of in-person connection, from intimate exec offsites to a conference-level company offsite. Nowadays is the first AI-powered platform for planning corporate events. Our software handles everything from venue sourcing to vendor negotiations, making it easier and faster for teams to meet up in real life. We've planned events across the globe for companies like Google, Airbnb, and Quantstamp, and we're just getting started. Our mission is simple: make it easier for teams to create meaningful moments together.

👥 Who we are We're a sister-founded team based in San Francisco. We move fast, care deeply, and love bringing people together (whether it's a strategic offsite or a Friendsgiving in our Nowadays home). We believe the best teams:

• Take ownership

• Keep things scrappy

• Celebrate wins (big and small)

• Genuinely enjoy working (+ hanging out) together

Some of our favorite team excursions so far:

• Flying trapeze

• Steak-offs at home

• Hauling a Christmas tree up to the office

• Hitting the spa after a big launch

• Racing an Ironman Relay

🎯 What this role is This is a zero-to-one operations role. You'll take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable, without losing the human care that defines Nowadays.

💼 What you'll do 80% of your time will focus on event operations and client communication

• Own events end-to-end simultaneously, including clear written + verbal on-brand client communication

• Own and evolve the end-to-end ops flow for running events, from first request to post-event wrap

• Be the point person for prioritizing urgent vs non-urgent ops issues

• Turn tribal knowledge into clear documentation, onboarding, and templates that anyone can use

The remaining 20% of your time will focus on building for scale

• Build scalable playbooks for: running a single complex event start-to-finish, and managing many events in parallel

• Partner closely with engineering to: translate customer feedback and bugs into clear product requirements and actionable tickets, and help test, validate, and refine tools before launch

• Create and maintain internal resources: ops onboarding docs, and client-facing guides and templates for planning offsites

• Continuously identify what should be simplified, automated, or eliminated

🥇 What we're looking for

• You consistently put clients first, understanding that this can sometimes require late nights or weekend work

• You can juggle multiple workstreams and know how to prioritize quickly

• You're excellent at turning complexity into clarity

• You care deeply about process, but never at the expense of momentum

• Extreme attention to detail

• You're comfortable working across ops, product, dev, sales, and clients

• You communicate clearly, thoughtfully, and with good judgment

• You like building systems that other people can run

• You want to shape how a company operates, not just follow a playbook

✨ Bonus points

• Startup zero-to-one experience

• Experience working with clients + owning client relationships

• Strong intuition for customer experience and boundaries

• Experience writing clear tickets in tools like Linear or Jira

• Comfort with basic SQL or data analysis to answer operational questions

• Comfort using AI/tools to replace manual, repetitive work

📝 Other details Location

• In-person in San Francisco

Perks

• Free lunch + dinner

• Quarterly team offsites (yes, we went to the White Lotus S3 hotel in Thailand), and exclusive access to top venues and events

• Monthly fitness stipend

• Health insurance

• 12 weeks paid parental leave

• Generous PTO with required time off to recharge

• High ownership, autonomy, and direct access to founders

• Access to top venues, events, and travel experiences