Manager, Chief of Staff

Manager, Chief of Staff

3017

Warrendale, PA, USA

Job Description

Manager, Chief of Staff, PMO

Department: Project Management Office * Employment Type: Full-time

Job summary

The Manager, Chief of Staff, PMO serves as the leader for planning and on-time/on-budget delivery of large integrated projects enabling new distribution and logistics operational facilities. This role has full lifecycle responsibility from scope and requirements validation through design, delivery, test, and launch. The PMO produces MS Project schedules to control project timelines and commitments, manages 2--4 direct reports, and oversees budgets averaging $1M--$10M USD. Projects integrate cross-functional teammates including Engineering, IT, and Operations.

Primary responsibilities

• Achieve project results (time, scope, and budget) through the project team.

• Lead large, multi-disciplined teams in delivering new business start-ups and other projects.

• Assemble project schedules and coordinate with functional areas to develop their portions.

• Lead weekly status calls with customers and internal teams.

• Develop action registers and drive results through the team.

• Facilitate breakout sessions between functional teams to solve problems and develop delivery options.

• Translate detailed project information into executive summary status reports.

• Work with project sponsors to ensure organizational and customer alignment.

• Develop and present concise options when roadblocks are encountered.

• Negotiate win/win compromises while representing project interests.

• Multi-task across multiple projects while maintaining attention to detail.

• Exercise judgment on when to escalate issues and options.

• Communicate effectively across all levels of the organization.

• Ensure deliverables are met as defined in the project scope.

• Establish resource plans, schedules, budgets, risk analyses, and acceptance criteria.

• Develop and manage risk mitigation and issue resolution plans.

• Track and report performance metrics, action items, issues, and risks.

• Challenge "business as usual" using fact-based, objective analysis.

• Prepare status reports and presentations for varied audiences.

• Develop strong working relationships with internal staff to ensure effective communication.

• Manage 2--4 direct reports, including hiring, coaching, skills development, recognition, rewards, productivity, and performance management up to and including termination.

• Plan, organize, staff, direct, and control day-to-day department operations; develop and implement policies and programs as necessary.

• Develop and manage department budget, ensure compliance, and address variances.

Education & Experience

• Education: Bachelor's degree in related field preferred; 8 years of relevant experience required.

• Project management: At least 5 years of project management experience, preferably in logistics or facility projects.

• Leadership: Previous experience leading project teams of 5--50 people, both locally and remotely.

• Complex projects: Experience leading large, complex, organization-wide projects.

• Supervision: Previous supervisory experience required.

• Leadership skills: Ability to thrive in leadership positions, drive team delivery, and maintain focus during change.

• Multi-project management: Demonstrated ability to successfully lead multiple large, complex projects simultaneously.

• Performance under pressure: Ability to produce high-quality deliverables while meeting deadlines.

• Independence: Motivated, forward-thinking, able to work with minimal supervision.

• Judgment: Exercises good judgment and understands dependencies across multiple projects.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.

• Ability to read, write, and interpret information.

• Ability to add, subtract, multiply, and divide.

• Ability to use hands to finger, handle, or feel.

• Ability to sit, walk, or stand for the duration of the shift.

• Must possess visual acuity to perform essential job functions.

• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.

• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

• Pay Transparency

• Family and Medical Leave Act (FMLA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf)

• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual) (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

• Right to Work Notice (English) / Spanish (https://ftn.fedex.com/careers/OSC\_Right\_to\_Work\_Poster\_ES.pdf)

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected] .

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.

• 401(k) plan with company match after 1 year

• Tuition reimbursement program

• Holiday pay and accrued paid time off programs offering both Vacation and PTO

• Medical, dental, vision, and voluntary benefits available on day one

• Basic life insurance

• Basic AD&D coverage

• Supplemental Life and Supplemental AD&D

• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service

• Paid parental leave for both moms and dads

• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.