Referral Testing Group Lead
Clifton, NJFull-time$23.48–35.23/hrSeen 4 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
The Referral Testing Group Lead coordinates department operations and supports team performance, quality, and customer service. The role provides leadership toward organizational goals and assumes the Supervisor’s responsibilities when the Supervisor is unavailable. It also supports workflow, staff scheduling, inspection readiness, compliance, and employee performance documentation.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
3 - 20 years
Minimum Education Required
High School Diploma or Equivalent
Compensation
$23.48 - $35.23 / Hourly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
Job Description
Referral Testing Group Lead - Clifton, NJ, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $23.48 - $35.23 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
*Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
*Best-in-class well-being programs
*Annual, no-cost health assessment program Blueprint for Wellness
*healthyMINDS mental health program
*Vacation and Health/Flex Time
*6 Holidays plus 1 "MyDay" off
*FinFit financial coaching and services
*401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
*Employee stock purchase plan
*Life and disability insurance, plus buy-up option
*Flexible Spending Accounts
*Annual incentive plans
*Matching gifts program
*Education assistance through MyQuest for Education
*Career advancement opportunities
*and so much more!
Coordinates various aspects of Referral Testing Department, ensuring optimum team performance. Provides leadership to achieve the department's organizational goals. Monitor Quality indicators to ensure excellent customer service and quality patient care. Assume responsibility of Supervisor when the Supervisor is not available.
Responsibilities:
Perform all duties of the Referral Representative II.
Assists supervisor with developing, updating and implementing department Standard Operating Procedures.
Performs Competency Testing for Referral Testing employees.
Ensures department is prepared for internal and external inspections.
Maintains time keeping records. (manual and electronic)
Pull and monitor departmental statistical reports.
Assists supervisor with data collection, monitor and posting of Referral Vendor Metrics.
Monitor and reconcile Exception Logs, sendout and result pending lists.
Complete necessary paperwork to submit requests for new test codes on high volume Wild Codes.
Communicate with internal and external customers.
Monitor compliance of government regulations for packing and shipping specimen to other laboratories. Referral staff must adhere to guidelines set to ensure specimen integrity and quality results.
Assist with direction and monitoring of workflow to meet deadlines, assure departmental coverage.
Schedules department personnel.
Ensure policies, procedures, work assignments, etc. are completed.
Provide feedback and documentation to Supervisor on employee performance.
Functions proficiently in any Referral department area.
Demonstrates leadership quality that provides a positive influence to all team members.
Alerts the Supervisor and/or Manager of employee or client dissatisfaction through established documentation procedures.
Other duties as assigned
Qualifications:
"
Required Work Experience:
Three years medical or clinical laboratory background
Physical and Mental Requirements:
Ability to sit or stand for long periods of time
Knowledge:
Excellent knowledge of medical/laboratory terminology required
Thorough knowledge of all Client Service, Specimen Processing and Referral Testing department policies
Skills:
Excellent project management and time management skills.
Handle multiple tasks and work in a fast paced environment.
Excellent written and verbal communication skills. Able to speak the English language clearly and effectively communicates to the department.
Handle stressful situations and demonstrate a strong independent problem solving skills.
Strong leadership and interpersonal skills.
Maintains composure when faced with difficult or unforeseen situations.
General office skills, Excel and Word Processing skills are required.
Customer Service skills required.
Education
Some College Courses Two years post high school education in science-related field or equivalent (Required)
72831
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Place of Work
On-site
Requisition ID
72831
Job Type
Full Time
How this job compares
Set against the 458 open Laboratory Operations jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$23.48–35.23/hr
- US median$20–24/hr129 hourly ranges
This range's midpoint, $29.35/hr, is 33% above the US median midpoint ($22/hr) — in the middle half of Laboratory Operations hourly ranges across the US.
- Openings
- Olive Jobs lists 12 open Laboratory Operations jobs in New Jersey and 458 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Sonic Healthcare USA, Inc.67 open
- Parexel48 open
- Eurofins US Network37 open
- Experience
- This posting asks for at least 3 years of experience; Laboratory Operations postings that state a minimum ask for 3 years at the median (304 postings).
- Education
- 146 of the 458 open Laboratory Operations jobs (32%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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