Program Support Specialist - Adult Education

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Job Title: Program Support Specialist - Adult EducationAgency: Gwinnett Technical College Job Requisition ID: JR0000007879Shift: Day (United States of America)Compensation Details: $43,160/YR Job Description: This job is a full time, benefited, FLSA non-exempt position in the Adult Education Division that reports to the Director of Adult Education. This position will report to the Lawrenceville campus but may occasionally work at the Alpharetta North-Fulton Campus

Salary: Targeted salary is commensurate with education and experience not to exceed the budgeted amount of $43,160.00 per year.

Minimum Qualifications (Job Code 61767) Associate’s degree and Three (3) years of work-related experience

Note: Experience may substitute for the degree on year-to-year basis.

Preferred Qualifications:

• Associate degree or higher in Business Administration, Office Administration, Management, Accounting, or a related field.
• Two (2) or more years of experience in office support, front desk reception, or an educational setting.
• Experience working with Adult Education programs, WIOA, or community-based organizations.
• Demonstrated computer skills, including proficiency in Microsoft Word and Excel.
• Typing speed of at least 50 WPM with strong accuracy.
• Ability to prioritize tasks, organize workload, and multitask effectively.
• Strong oral and written communication skills.
• Ability to work independently with minimal supervision.
• Commitment to working effectively within a culturally diverse population.

Preferred Skills

• Advanced proficiency in Microsoft Office Suite (Word, Excel).
• Experience with specialized data management systems (e.g., GALIS; LACES).
• Strong data entry, reporting, and file management skills with high attention to detail.
• Ability to manage tasks from multiple supervisors and prioritize effectively.
• Student services experience in professional or educational environments.
• Bilingual ability (highly desirable).
• Professional, dependable, and collaborative work style.

Core Competencies

• Student Services Orientation: Demonstrates professionalism, approachability, and responsiveness.
• Attention to Detail: Ensures accuracy and completeness in data and reporting.
• Organization and Time Management: Manages multiple priorities efficiently.
• Communication: Communicates clearly and effectively with diverse audiences.
• Initiative & Adaptability: Takes ownership of tasks and adapts to change.
• Team Collaboration: Contributes to a positive, high-performing work environment.

Job Description Summary: Under the supervision of a Director, this position provides comprehensive clerical, data and record management, and student services support to ensure the effective delivery of adult education programs. The Specialist maintains confidential student records, supports instructors and staff, coordinates program logistics, and contributes to a high-performance, student-centered environment. This position works in a professional office and educational environment and involves regular interaction with students, faculty, staff, and community partners. The role requires handling sensitive and confidential information with discretion. The successful candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities. The position also requires the ability to work independently and as part of a team in a diverse and inclusive environment.

Duties/Responsibilities (Percentage of Time): *Program & Operational Support (30%) *Data & Records Management (25%) *Student Services & Stakeholder Communication (15%) *Operational Support (15%) *Team & Organizational Contribution (15%)

Performs other duties as assigned in fulfilling the needs, philosophy, and purpose of Gwinnett Technical College.

Physical Demands: Frequency (N)Never, (O)Occasionally or (C)Constantly Requires operation, access, or control of financial resources.(N) Requires having a P-Card. (N) Driving is a responsibility of this position. (N) This position will have direct interaction or care of children under the age of 18 or direct patient care. (N) This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). (N) This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. (N) This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.(N) This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. (N) This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. (N) This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. (N) Operating motor vehicles or heavy equipment with or without reasonable accommodation. (N) Noisy environments. (N) Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. (N) Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. (O) Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.(N) Work in outdoor elements such as precipitation and wind.(N) Assessing the accuracy, neatness and thoroughness of the work assigned.(C)

Applications are reviewed on a rolling basis, and Human Resources may begin scheduling interviews as applications are received. This position will remain open until a successful candidate has been selected and hired. Applicants are encouraged to apply as early as possible, as the interview process may begin before all applications are reviewed. Only candidates selected for further consideration will be contacted for an interview. Submission of an application does not guarantee an interview. As set forth in its student catalog, Gwinnett Technical College complies with the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, [email protected].

Minimum Qualifications: Associate's degree required in a course of study related to the occupational field and Three (3) years of related work experience-Note: Experience may substitute for the degree on a year-for-year basis. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.