Sr Service Desk Technician *TS/SCI Clearance Required*

Description Sr. Service Desk Technician

Short-term

opening for a Sr Service Desk Technician on our Cryptologic and Cyber

Division (CCSD) Security team at our Lackland Air Force Base site in San

Antonio, TX. Our team supports the CCSD by ensuring communications are secure

and protected against Cyber threats while provide continuous access for

authorized users. The Service Desk Technician responsibilities include

technical support assistance, service request management, remote desktop

management, self-help tools, Hardware (HW) and Software (SW) direct service

desk support. This temporary assignment is project based and will last roughly

3-6 months.

Job

Responsibilities

• Help Desk Provide customer interface by supporting requirements, such as, network accounts, web browsing (i.e. Internet Explorer), e-mail (i.e. Outlook), word processing (i.e. Word), spreadsheets (i.e. Excel), databases (i.e. Access), presentation (i.e. PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations.

• Problem Resolution Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix, as identified in section 7, as an order to responding to service requests (e.g. trouble tickets).

• Core HW and SW Support for common, standard user workstations, and associated software (standard/common configuration/build)

• Build equipment in accordance with latest SDC images and provide equipment install at user desktop.

• Remote Desktop Management Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.

• Moves, Adds and Changes (MAB) requests Provide specialized support for increasing, decreasing, deleting, and adding, location adjustment of services for devices and applications, and port security requirements.

• Information Systems Support Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks.

• Systems Administration Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning.

• Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO)

• STIG Compliance Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance.

Qualifications

• 5-8 years of directly related experience in Service Desk and support. Experience in supporting classified intelligence networks is a plus.

• Required: proficiency in Windows Operating Systems and Microsoft Office Products, Microsoft Active Directory

• Information Systems Support Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks.

• Systems Administration Install, support, and maintain all computer systems. Plan and respond to service outages and diagnose software and hardware failures to resolution. Implement and ensure security preventive measures are fully functioning.

• Information Assurance Vulnerability Alerts (IAVA), Information Assurance Vulnerability Bulletins (IAVB), and Time Compliance Network Orders (TCNO)

• STIG Compliance Maintain software and hardware in accordance with applicable Security Technical Implementation Guide (STIG) guidance.

• Ability to work effectively independently as well as within a team environment

• Demonstrated a strong work ethic and ability/willingness to take on new challenges

• Good communication and interpersonal skills

• Ability to follow policies and procedures

• Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions

• Aptitude to address negative situations, and resolve them in a positive manner

Education

and Certifications

• Bachelors degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• IAT-II: Security+ CE, or SSCP

Clearance

Requirement:?

• Must hold an active DoD TS/SCI clearance.

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $38.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of San Antonio, TX.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in San Antonio,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.