Senior Systems Engineer - Monitoring

Corporate At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Medical does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need ZOLL immigration sponsorship (e.g. H1B, TN, STEM, OPT, etc.) either now or in the future. Job Summary The IT Senior Systems Engineer is a trusted technology leader to the Global IT organization, responsible for leading the implementation, maintenance, and ongoing optimization of enterprise infrastructure systems and services. This role supports both operational and project-based work, with responsibilities driven by business needs. As an IT Senior Systems Engineer, you will collaborate across global teams to support global infrastructure in modernizing legacy infrastructure, enhance automation, and ensure lifecycle and patching hygiene all while aligning with ITIL-based processes and standards. The ideal candidate is proactive and passionate about leveraging technology to improve system availability, operational reliability, and security. They will play a critical role in maintaining a stable and resilient global infrastructure that supports ZOLL business operations and mission to improve patient outcomes worldwide. Essential Functions 1. Ensure implementation and maintenance of infrastructure configurations according to established best practices and enterprise standards, proactively identifying and resolving potential configuration issues to ensure optimal system stability and performance. 2. Continuously assess and optimize IT infrastructure performance and configuration data to identify potential issues and proactively resolve them. 3. Develop and execute strategic infrastructure initiatives, collaborating with stakeholders across departments to align technical solutions with business objectives. 4. Develop and implement proactive maintenance strategies for IT infrastructure systems, identifying potential vulnerabilities and mitigating risks before they impact operations. 5. Represent the IT Infrastructure team and technologies to business stakeholders and in large global projects. 6. Utilize established ITIL-based processes and corporate ticketing systems to ensure consistent and efficient resolution of IT issues and requests. 7. Resolve complex incidents and escalated tickets, leveraging expertise and collaborating with colleagues or working independently to ensure timely resolution and minimal impact on business operations. 8. Develop detailed technical documentation and diagrams to support operational procedures. 9. Collaborate with cross-functional teams, including business stakeholders, internal IT teams, and external vendors, to design, implement, maintain, and troubleshoot IT infrastructure solutions. 10. Leverage technical expertise to design and implement resilient infrastructure solutions that minimize downtime and facilitate timely recovery from disasters. 11. Develop and implement automation to enhance efficiency, create self-service capabilities, and improve the reliability of IT systems. 12. Stay current with developments in systems technology and recommend ways to take advantage of new innovations and advancements. 13. Respond to system failures and provide after-hours support, including participating in an on-call rotation, as required. 14. Work with colleagues in team-based focus groups to address specific initiatives and contribute to shared goals. 15. Contribute to high-performing teams through collaboration, communication, and knowledge sharing with colleagues across the organization 16. Provide mentoring and guidance to other team members, sharing expertise and supporting professiona development as needed. 17. Other duties as assigned Required/Preferred Education and Experience 1. Bachelor's degree in CIS, MIS, IT, or a related field or equivalent experience required 2. 10+ years prior industry experience (Enterprise preferred) 3. Experience owning the full lifecycle of an enterprise monitoring platform, including platform assessment, requirements definition, best practices and design, implementation, and onboarding of infrastructure systems and applications 4. Experience administering and optimizing enterprise monitoring platforms, including configuration management, alert tuning, performance optimization, maintenance, and continuous improvement of monitoring coverage and operational effectiveness 5. Experience in monitoring and supporting enterprise infrastructure environments, including Windows and/or Linux systems, virtualization platforms, storage (SAN), and network components 6. Strong understanding of observability data types, including metrics, logs, traces, and events, and their application in troubleshooting and performance analysis 7. Experience integrating monitoring platforms with IT service management (ITSM) and automation tools as well as incident management processes 8. Experience implementing and supporting monitoring solutions across multiple technology domains, including traditional on-premises infrastructure and applications, cloud environments, end-user experience monitoring, and application performance monitoring (APM) platforms and tools 9. Possessing a current certification relevant to the support technology field is preferred Knowledge, Skills and Abilities 1. Excellent verbal and written communication skills with the ability to clearly communicate ideas and information, effectively relating to others to accomplish work responsibilities. 2. Advanced automation skills using PowerShell or other scripting and orchestration tools to streamline administration tasks. 3. Always striving to achieve quality results, be change-oriented, foster innovation, and be a continuous learner. 4. Ability to travel as needed (up to 10%) ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in pat