Account Executive, Ticket Sales and Services

Manage a personal portfolio of up to 1,000 football season ticket accounts, handling all aspects of inbound and outbound sales, renewals, and service. Collaborate with the Longhorn Foundation to support donor relations, stewardship, and fulfillment of annual fund gift requirements tied to ticket and parking benefits. Coordinate ticketing needs for away games, neutral-site matchups, and postseason events, ensuring accuracy and donor satisfaction. Deliver exceptional customer service across all ticketed sports, with a focus on football, mens and womens basketball, and baseball season ticket retention. Meet and exceed retention goals through proactive outreach via phone, in-person meetings, social media, text, chat, and networking events. Support home events by performing ticket sales, fundraising, and customer service duties on-site. Manage payment plans and provide service for monthly and postseason payment schedules; handle collections and resolve account issues across all sports.Drive new business growth by re-engaging past customers and cold-calling new leads across individual and corporate segments. Engage prospects through multiple channelsphone, in-person meetings, social media, and networking eventsto generate ticket sales and build lasting relationships. Support home events by executing ticket sales, fundraising, and customer service duties on-site. Consistently meet and exceed sales targets, including weekly, monthly, and annual goals, by proactively identifying and creating new business opportunities. Develop and manage group sales strategies, tracking performance and adjusting tactics to maximize revenue and attendance.Lead the recruitment, hiring, training, and day-to-day management of a team of Ticket Sales interns focused on inbound and outbound sales initiatives. Coach and mentor interns to enhance their performance in service, retention, and sales, using regular evaluations and performance metrics to drive growth. Foster a collaborative learning environment by sharing best practices and providing hands-on, desk-side training in ticket operations and sales. Enrich the intern experience through structured mentorship, professional development opportunities, and a focus on building future industry leaders.Collaborate with the operations team and sport ticketing administrators to provide ticketing input during sport-specific meetings and planning sessions. Contribute to the development and execution of ticket sales strategies, including pricing, marketing, seating, distribution, and creative problem-solving for assigned sports. Support the implementation of approved ticketing plans through accurate system setup and timely on-sale execution. Assist in managing box office operations for both athletic and miscellaneous university events, including pre-event setup and in-event coordination. Oversee game day ticketing operations, supervising ticket sellers and ensuring smooth box office functionality. Handle post-event responsibilities, including ticket sales reconciliation, deposit preparation, and inventory management of point-of-sale stock.Provide responsive and knowledgeable inbound customer service, maintaining up-to-date awareness of ticket inventory and all available offers, including mini plans, single-game tickets, group packages, promotions, and student ticketing. Clearly communicate ticketing policies and options to ensure customer satisfaction and resolve inquiries effectively. Accurately enter customer data into ticketing systems following established protocols and conventions. Escalate complex issues or specialized requests to supervisors or appropriate stakeholders as needed.Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, ru es and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws.Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR.Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the Universitys Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.Perform additional duties as assigned. Drive a UT or rental vehicle on and off campus.