Inside Sales Representative (Kitchen Equipment & Supply)

Inside Sales Representative (Kitchen Equipment & Supply)

We are expanding our showroom! If you like helping customers both in person and via phone, this job is for you! Help customers with their kitchen equipment and supply needs as well as working to increase sales by promoting our business and services.

Location: Sunflower Equipment & Supply, Salina, KS

Hours: Typical business hours

Position Purpose: The Sales Service Representative supports sales and customer service. Their main responsibilities are to build customer relationships, promote products or services, deliver products, handle orders, inventory, and reports while following safety and compliance rules.

Major Functional Responsibilities:

Store Sales Support (Approximately 50% of time)

Will primarily assist customers. This will include inbound calls and walk-in customers to the store site to look at items in the showroom or search options in our system. This will include:

• Answer customer questions regarding product features, specifications, and applications. Show options in the showroom if applicable.

• Assist customers with product warranties, returns, and exchanges.

• Create quotes for stock and non-stock products, collecting required down payments and signed contracts when ordering special products for customers

• Follow up with customers regarding orders, pick up arrangements, and contact customers to pick up special ordered products when arrive. Coordinate with warehouse for loading of larger items.

• Communicate customer concerns and order issues to sales manager and operations manager.

Administrative (Approximately 15% of time)

Post-sale will have the following accounting-related activities.

• Process purchase transactions.

• Enter or update customer contact information in the accounting system (DDI), create invoices, and record payments.

• Will assist with keeping Accounts Receivable balances current for products purchased through the store; includes making calls on past-due payments.

Sales Generation (Approximately 15% of time)

Will work to solicit business to grow store sales

• Will contact local area customers and businesses (via calls, email, cold calling) to promote and bring business into the store. Includes restaurants, bars, c-stores schools, etc.

Store Setup & Inventory (Approximately 15% of time)

Ensuring the store is adequately stocked and organized to facilitate browsing and purchasing needs is an ongoing activity.

• Monitor inventory levels, creating par levels in DDI, and communicate replenishment needs

• Stock store, organize, and assist in merchandising showroom products and displays

• Maintain a clean and safe sale floor and storage areas. a

Other (Approximately 5% of time)

• Assist with other store and office duties as needed.

Education/Training/Experience:

• High School Diploma/GED or equivalent experience is required.

• 6 months of related experience preferred in sales, customer service or technical support

• Needs strong communication and interpersonal skills

• Proficiency in Microsoft Office is needed

• Ability to analyze customer needs and provide solutions

• Negotiation and problem-solving skills

Physical Demands/Working Conditions:

• Frequent: Sitting, Grasping, Talking, Hearing, Repetitive Motions, Eye/Hand/Foot Coordination

• Occasional: Standing and walking

Physical and Environmental Requirements

• Office

Travel Requirements

• Estimated to be 75%